Office Services Associate

Overview

Williams Lea by RRD is a global business support services company with a strong legacy—over 200 years of experience delivering world-class business solutions. We specialize in delivering skilled administrative support, document production, presentation design, and marketing and communications services to leading companies around the world—especially within legal, financial, and professional services industries.

We're a people-powered organization. With a presence in North America, the UK, Europe, and Asia Pacific, we have thousands of employees globally, all working together to help our clients operate more efficiently and effectively. Whether it's supporting law firms with critical document production or helping financial institutions manage high-volume print and digital communications, we're the behind-the-scenes team making everything run smoothly.

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

The Office Services Associate is responsible for adding value in providing daily back office services for our client and teams. Services include but are not limited to reprographics (copy) and mail services in both physical and digital environments, with support for services in hospitality, facilities, audio/visual, reception, and other Williams Lea service lines as needed.

The rate of pay for this role at the noted RRD location is $21 / hour. Roles may follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift: Monday - Friday 9:00am to 6:00pm

Duty extractions note: (
* denotes an "essential function")

• * Utilize appropriate logs for all office services work.

• * Ensure that job tickets are properly filled out before beginning work.

• * Perform work in office services, primarily reprographics, mail and intake functions according to established procedures.

• * Follow procedures to run jobs in proper order.

• * Communicate with supervisor or client on job or deadline issues.

• * Meet contracted deadlines for accepting, completing, and delivering all work.

• * Troubleshoot basic equipment problems.

• Be able to lift up to 50 lbs. on a regular basis.

• Prioritize workflow.

• Performs Quality Assurance on own and work of others.

• Load machines with various paper, toner, supplies.

• Answer telephone, emails, and place service calls when needed.

• Interact with clients in person, over the phone or electronically.

• Adhere to Williams Lea policies in addition to client site policies.

• Use equipment and supplies in a cost-efficient manner.

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.

• Ability to work overtime as needed.

• Work is performed in a professional work environment.

• Professional attire required.

• Hazards include working with office machines (copiers, faxes, scanners, bindery equipment, paper cutters) and cleaning supplies and toner.

• Must be able to work standing up all or most of the time.

Job qualifications

• High school diploma or equivalent.

• Minimum (1) year office services experience preferably in a legal, banking or large corporate environment.

• Skilled in the use of mail, phone, email, digital reprographics and mail equipment.

• Familiar with general back office procedures to meet and maintain client satisfaction.

• Proven customer service skills are required in order to create, maintain…