Administrative Assistant Customer Service

Overview

Mission Tile West is looking for a professional, detail-oriented, and people-loving individual to join our Santa Monica team as an Administrative Assistant – Customer Service. This role is all about being the welcoming face and organized heart of our showroom. If you're someone who enjoys helping others, thrives in a fast-paced environment, and has a talent for keeping things running smoothly — we want to meet you!

You’ll work closely with our sales team, customers, and vendors, playing a key part in the daily operations of our showroom. This is a full-time, in-person position with room to grow for the right candidate.

• Create First Impressions:
  Greet clients, visitors, and vendors with warmth and professionalism — in person and over the phone.
• Be the Hub:
  Answer incoming calls, direct inquiries, and manage office correspondence with a friendly, can-do attitude.
• Keep It Running:
  Assist with order processing, data entry, and customer support using our internal systems (we’ll train you!).
• Support the Team:
  Provide organizational and administrative support to the sales team.
• Stay On Top of Things:
  Maintain front office organization, supplies, and a welcoming environment for guests.

• Naturally friendly and welcoming personality
• Strong phone and communication skills
• Organized and reliable with a sharp attention to detail
• Proficient with basic computer systems — experience with order processing is a plus
• Positive attitude and ability to multitask in a busy showroom
• Professional, calm, and confident — whether working independently or as part of a team

• 401(k) matching
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Ready to Start Your Journey With Us? If you’re ready to bring your warmth, organization, and professionalism to a team that values people and purpose — apply today!