Culture & Performance Lead

Skin by Lovely is seeking a Culture & Performance Lead for a current opening in Santa Monica!

We’re looking for a leader who cares deeply about their people, leads with warmth and holds a high standard while having direct, respectful conversations. If that is you, we would love to meet you! You will lead the front of house at our Santa Monica location. Every patient's experience before and after their treatment is yours: how the phone is answered, how they are greeted, how their next visit gets booked.

And every day for the team around them is yours too. This is a non-clinical leadership role; you will not treat patients. Instead, you lead the people and operations that make exceptional patient care possible and own the results that come from it. Our practice brings together medicine, artistry and luxury to create an inclusive experience where every patient feels seen, cared for and valued.

We go above and beyond for our patients while leading with our core values of Team, Personal Accountability and Making a Difference.

Experience in luxury hospitality, premium retail, a flagship restaurant or a private medical, dental or aesthetic practice is preferred. We’re looking for someone who comes from an environment where the standard was high and they played a meaningful role in ensuring the team consistently met it.

• People Leadership: Builds strong, engaged teams where people feel supported, valued and motivated to do their best work. Creates the kind of environment people want to be part of.
• Clear, Candid Communication: Communicates directly, thoughtfully and with warmth. Comfortable navigating difficult conversations while maintaining trust and respect.
• Purposeful Leadership: Clearly communicates the “why” behind decisions, expectations and changes so the team understands where they are going and how they contribute.
• Emotional Intelligence: Approachable, self-aware and emotionally steady. Handles challenges, feedback and sensitive situations with maturity and sound judgment.
• Strong Attention to Detail: Notices the things others may miss, from team dynamics and patient experience to operational details and potential issues before they escape.
• Results & Revenue Mindset: Genuinely cares about people while being comfortable owning performance, revenue goals, KPIs and business results.
• High Standards & Accountability: Takes pride in the practice, the patient experience and the brand. Sets clear expectations and holds themselves and others accountable to delivering consistently.
• Hands-On Leadership: Leads from the floor and stays connected to the day-to-day experience of the team and patients while remaining highly organized and ensuring nothing falls through the cracks.

• Lead, coach and develop the front desk, patient coordinators and aesthetic consultants. Their growth is your work.
• Run the daily huddle. Set the tone, share the numbers, name the wins, explain the why.
• You keep the team engaged and informed.
• Fill the schedule. Own booking conversion on inbound calls, same-day cancellation recovery, and the lapsed patient list.
• Own pre-booking. Every patient leaves with their next appointment.
• Drive membership and package sales through the front-of-house team.
• Own the patient experience end to end, including recovery when something goes wrong.
• Oversee ordering, inventory and supplies.
• Report weekly on location performance.
• Partner with the clinical team on schedule optimization and provider utilization.

• Highly competitive base compensation

• Full-time
• Weekend availability

Skin by Lovely is committed to creating a diverse environment for both patients and employees and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.