Customer Success Manager

Overview

EVPassport is the EV Charging hardware and software platform for purpose-driven organizations. Brands committed to sustainability rely on EVPassport to provide their customers with the most seamless payment experience to charge any electric vehicle without requiring a separate app, account or a top-up balance. EVPassport is the only platform that enhances customer engagement for these companies by providing custom branded hardware with API-powered software that easily integrates with their existing applications and services.

We operate in the United States, Canada, and Mexico and we offer a leading end-to-end EV Charging solution to enterprise businesses.

EVPassport is changing the EV Charging experience, and we want you to help build it.

EVPassport is seeking a talented Customer Success Manager to join our team. In this critical role, you ll be the primary relationship owner for a portfolio of EVPassport s commercial and enterprise customers, guiding them from installation to long-term value realization. You will act as a trusted advisor, taking full ownership of the customer journey and collaborating extensively with internal teams to ensure a seamless experience.

If you are passionate about building lasting customer partnerships, thrive on solving complex problems, and excel in a fast-paced environment, we want to hear from you.

• Own the full lifecycle for a diverse book of enterprise accounts, including onboarding, implementation, adoption, retention, and expansion.
• Build trusted, long-term relationships with senior stakeholders, becoming their go-to strategic partner for all things EV charging.
• Act as the central point of contact for your customers, taking full ownership of issues from diagnosis to resolution. You ll coordinate solutions by collaborating with internal teams like Sales, Deployment, Product, and Support.
• Demonstrate a relentless commitment to responsiveness, acknowledging customer inquiries within 24-48 hours and proactively communicating project milestones and resolutions.
• Ask thoughtful questions to uncover root causes, not just symptoms, and transform customer problems into moments that build trust and add value.
• Show initiative in improving our processes; you won t just put out fires but will be resourceful in finding and documenting scalable solutions.
• Deliver clear, confident, and engaging customer communications, from kickoff calls to executive-facing business reviews, translating technical concepts into business-friendly language.

• 5+ years of experience in Customer Success, Account Management, or a similar relationship management role.
• A background in B2B SaaS, mobility, real estate tech (proptech), or infrastructure services is strongly preferred. Experience managing enterprise accounts in sectors like multifamily, hospitality, parking, or corporate real estate is a significant asset.
• A natural talent for building relationships, with a proactive, "pick up the phone" approach to customer engagement. You re comfortable being the primary, accessible point of contact for your clients.
• Exceptional problem-solving and critical-thinking skills. You have a demonstrated history of turning complex customer escalations into wins.
• A strong sense of ownership and autonomy. You operate with a "no pass the baton" mentality, thrive on finding answers, and don t wait for instructions.
• Excellent executive-facing communication and presentation skills.
• The ability to thrive in a fast-paced, scaling startup environment and a genuine motivation for EVPassport’s mission and ESG impact.

• Knowledge of electric vehicles (EVs) and charging dynamics.
• Experience and enthusiasm for thriving in a fast-paced, scaling startup environment where collaboration and initiative are key.

Salary: $75,000-$100,000+ applicable variable compensation potential | Placement within this base salary range depends upon several factors, including prior relevant job experience and skill set.

This will be an in person position.

Apply now if you thrive in an environment that grants you the autonomy to explore and build solutions. For additional information on EVPassport, please visit

• Customer Obsessed – Relentlessly focused on delivering seamless experiences.
• Trust by Default – Acting with transparency and integrity.
• Own the Outcome – Taking full responsibility for delivering results.
• Growth Mindset – Continuously learning, improving, and embracing challenges.
• Anything is Possible – Challenging conventional thinking to drive innovation.
• Practice Kindness – Building a culture of respect, collaboration, and mutual support.