Front Desk Associate

IRON Fitness Santa Monica is a premium fitness facility and community-focused gym, committed to elevating the fitness and wellness experience. Voted Best Gym in Santa Monica in 2024 and 2025, we feature state-of-the-art equipment, an outdoor training area, and specialized amenities such as a Recovery Room and Private Training Studio. With a focus on performance, recovery, and wellness, our space is designed for individuals who value both results and an inspiring community.

Members can enjoy complimentary amenities and a variety of services that support their fitness journeys.

This is a part-time, on-site Front Desk Associate role located in Santa Monica, CA. The Front Desk Associate will be the first point of contact for members, responsible for providing excellent customer service, answering calls, booking appointments, and maintaining the cleanliness and organization of the front desk and common areas. Additional tasks include assisting with member inquiries, managing check-ins, product sales, and ensuring a welcoming environment.

• Greet all members and guests warmly upon entry and wish them well as they exit the facility
• Check in all members in accordance with company procedures
• Answer phone calls in a courteous and professional manner, stating the company name, location, and your name
• Assist members with requests within club policies or elevate to management when appropriate
• Maintain a professional demeanor at all times
• Facilitate payment for member services following company procedures
• Demonstrate strong knowledge of the facility, services, memberships, and schedules
• Maintain a clean, organized, and professional front desk area
• Assist with tasks delegated by management
• Follow all policies and procedures outlined in the Employee Handbook
• Perform opening and closing duties as assigned
• Process new gym memberships and member updates
• Conduct regular gym walk-throughs to ensure the facility is clean, organized, and reset
• Log and report all maintenance concerns
• Ensure towels are stocked and available at all times

• Ability to kneel, bend, reach, climb, and stand for extended periods
• Ability to lift and carry a minimum of 45 lbs

This job description outlines the general responsibilities of the role and is not intended to be a complete list of duties. Additional tasks may be assigned as needed to support the successful operation of the facility.

IRON Fitness is an equal opportunity employer. All information will be kept confidential in accordance with EEO guidelines. Applicants must have legal authorization to work in the United States.