Veterinary Receptionist

Santa Monica Veterinary Group is seeking an outgoing Client Service Representative to become the next member of our incredible team. As the face of the hospital, our CSRs greet visitors with warmth and compassion, fostering trust in the veterinary team and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide.

This position is ideal for candidates with a background in fast-paced customer service who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a flexible, full-time, or part-time position, with a 4/10 schedule and availability needed Monday-Saturday.

• Compensation: $20-22 per hour, for each hour worked*
• Health package:
  Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 1+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Customer service and client communication
  • Prioritizing and managing multiple responsibilities in a fast-paced environment
  • Working independently and as part of a team
  • Reliability and punctuality
  • Adapting to feedback and being coachable

Santa Monica Veterinary Group is seeking compassionate, dependable support staff to join our doctor-led hospital providing general practice, urgent care, and emergency services. Our support team plays a vital role in delivering exceptional patient care and client experience in a fast-paced, collaborative environment where every position matters. We pride ourselves on maintaining an inclusive, team-driven culture with no cliques and a true “everyone steps up” mindset.

Ideal candidates are reliable, detail-oriented professionals who thrive in dynamic settings, communicate confidently with clients, and are passionate about animal welfare. We offer a supportive workplace culture, opportunities for cross-training and growth, exposure to a diverse case load, flexible scheduling, and leadership that prioritizes transparency, respect, and open communication. If you’re looking for a hospital where your contributions are valued and your development is encouraged, we would love to meet you.

* To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.
** During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws.

WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.