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Agent Experience Lead — Customer Onboarding & Training
Job in
Santa Monica, Los Angeles County, California, 90403, USA
Listed on 2026-08-22
Listing for:
Compass
Apprenticeship/Internship
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Client Relationship Management, Event Management & Planning
Job Description & How to Apply Below
Compass is seeking an Agent Experience Manager in Santa Monica to be the first point of contact for our agents. You will manage relationships, train users on our tools, support marketing requests, and collaborate with cross-functional teams to enhance the agent experience.
In this role, you will mentor junior staff, handle escalations, and contribute to national initiatives and new office openings. The position is based in our Santa Monica office with a strong emphasis on in-person client
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