Client Relations Manager
Listed on 2026-09-23
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Customer Service/HelpDesk
Client Relationship Management, Customer Success Management -
Business
Client Relationship Management, Customer Success Management
Client Relations Manager
$90 – $160 USD / hour
Open to fixed-price milestones for clearly defined scopes
Own the client experience after signing — the reason they stay.
We are looking for a Client Relations Manager to own the client experience after signing. Business development gets someone in the door — you are the reason they stay. This is a role for someone genuinely good with people: calm under pressure, warm in writing, and trusted with the conversation nobody else wants to have on a difficult market day.
Finance background welcome, but not required. If you have looked after demanding clients well somewhere else, we will teach you the domain.
What you'll do- Own onboarding for new clients and make the first thirty days effortless
- Serve as the primary point of contact for ongoing client questions
- Prepare and deliver clear, timely client reporting
- Anticipate concerns and communicate proactively, especially in volatile periods
- Track retention, satisfaction, and account health; flag risk early
- Bring the client's perspective back into product and operations decisions
- Experience in account management, client relations, or customer success
- Outstanding written communication — most of this job happens in writing
- Composure and empathy in high-stakes conversations
- Organized enough that no client question ever goes unanswered
- Comfortable working remotely across time zones
- Experience with financial, investment, or high-net-worth clients
- Familiarity with reporting tools, CRM systems, or client portals
- A second language
- Background in a regulated industry
- Freelance / contract, with potential for long-term collaboration
- Flexible hours
- Fully remote
- Immediate start
$90 – $160 USD / hour
Open to fixed-price milestones for clearly defined scopes
- Real ownership. You run your function. No committee between you and the work.
- Work at the frontier. AI, quantitative systems, and blockchain infrastructure applied to real capital — not a pitch deck.
- Fully remote, from day one. There is no head office you are missing out on.
- Compensation at the top of market. We would rather hire one excellent person than three average ones, and we pay accordingly.
Our hiring process involves:
- Submitting a short application on this page, with a short note about relevant work
- Participating in a client experience interview with our leadership team
- Final interview and contract for selected candidates
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