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Front Desk Agent
Job in
Santa Monica, Los Angeles County, California, 90401, USA
Listed on 2026-02-25
Listing for:
Crescent Hotels & Resorts
Full Time
position Listed on 2026-02-25
Job specializations:
-
Hospitality / Hotel / Catering
-
Customer Service/HelpDesk
Bilingual, English Customer Service
Job Description & How to Apply Below
Greet guests and register them, including inputting and retrieving information from the computer and confirming guest information and room rate.;
Assist guests with check-out, ensuring rooms and services are correctly accounted for using the point-of-sale system and handling payments.;
Promote marketing programs, upsell hotel services and facilities to maximize room occupancy.;
Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.;
Field guest complaints, conduct research and negotiate solutions for guest satisfaction.
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