Food & Beverage Manager

Viceroy Hotels

Viceroy Hotels & Resorts inspires travelers with one-of-a-kind authentic lifestyle experiences that bring together provocative design and intuitive service in sought-after locations. A leader in modern luxury, Viceroy's vibe-led hospitality is guided by the brand promise "Remember to Live," an affirmation to create lifelong memories for each guest. As an industry leader in creativity and innovation, our hotels draw upon the diverse backgrounds and talent of our extraordinary team for optimal success.

Location

Hyatt Centric Santa Monica

Overview

The Assistant F&B Manager is responsible for assisting in coordinating, supervising and directing all aspects of F&B outlet's operations, while maintaining a profitable F&B outlet and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.

The Assistant Food & Beverage Manager supports the Food & Beverage Manager in overseeing the daily operations of the hotel's restaurants, bars, banquet facilities, and room service. This role ensures the highest levels of guest satisfaction, service standards, and operational efficiency while assisting in financial and staff management responsibilities.

Responsibilities

* Key Responsibilities

Operations Management

* Assist in managing day-to-day operations across all F&B outlets, including restaurants, bars, banquets, and room service.

* Oversee opening and closing procedures, ensuring compliance with hotel standards.

* Monitor food and beverage quality, presentation, and service to maintain excellence.

Guest Service & Relations

* Ensure guests receive outstanding hospitality and prompt resolution of any concerns.

* Handle guest requests, feedback, and complaints with professionalism.

* Support initiatives to enhance guest satisfaction and loyalty.

Staff Supervision & Training

* Supervise, schedule, and support F&B team members.

* Conduct ongoing training in service standards, menu knowledge, and upselling techniques.

* Assist with performance evaluations and staff development.

* Ensure consistent guest service excellence and brand standards across outlets

* Lead daily standup meetings during shifts. (identify VIP, recovery, and groups)

* Monitor (10 mins) rest breaks and (30 min) meal breaks.

* Allocate time appropriately with an intense focus on being a presence on the floor of the outlets.

Financial & Inventory Control

* Support the Food & Beverage Manager in budgeting, forecasting, and cost control.

* Monitor inventory levels and coordinate ordering of supplies.

* Work with vendors to ensure timely and cost-effective procurement.

Compliance & Safety

* Enforce health, safety, and sanitation standards in all F&B operations.

* Ensure compliance with hotel policies, licensing laws, and hygiene regulations.

* Uphold quality control in food preparation and service delivery.

Event & Banquet Management

* Assist in planning and executing banquets, conferences, and special events.

* Coordinate with kitchen, service, and sales teams for seamless event execution.

* Ensure guest expectations are met or exceeded at all functions.

Administration & Reporting

* Prepare operational and financial reports for management review.

* Collaborate with other departments (kitchen, front office, housekeeping) to support hotel operations.

* Assist in implementing strategies to drive revenue growth and guest satisfaction.

* Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

* Oversee all aspects of the daily operation of the outlet.

* Supervise outlet personnel.

* Respond to guest complaints in a timely manner.

* Work with other F&B managers and keep them informed of issues as they arise.

* Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.

* Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.

* Prepare and submit required reports in a timely manner.

* Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll,…