Sr Media Streaming Engineer

Disney Entertainment and ESPN Product & Technology

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.

We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Product Engineering is a unified team responsible for the engineering of Disney Entertainment & ESPN digital and streaming products and platforms. This includes product engineering, media engineering, quality assurance, engineering behind personalization, commerce, lifecycle, and identity.

Disney’s Media Delivery team is seeking a Senior Media Delivery Streaming Engineer who will be an exceptional addition to our Media Delivery team. You help facilitate the onboarding of content delivery to our media platform. You are a trusted operational advisor to all teams and leadership and often partners with Engineering & Product teams. You are the go-to escalation contact for complex artwork, metadata and A/V issues, driving timely root-cause analysis, corrective action, and durable fixes that elevate quality and efficiency across the end-to-end digital supply chain.

The right person for this role has working experience in all manner of video operations, asset management, project management, post-production, and digital distribution. If you are a logical problem solver who thrives on new challenges, is driven to improve operational effectiveness, can troubleshoot on the fly, excels in cross-team collaboration, is highly organized, and has strong communication skills, then this is a great role for you.

You will:

• Serve as a key go-to resource and escalation contact for our Content Management and Publishing teams in identifying and troubleshooting an array of complex metadata and A/V issues.

• Ensure content integrity by auditing and evaluating against quality standards, monitoring systems for alerts and take corrective actions, and perform both routine and more complicated asset management tasks.

• Provide data and trend insights for operational objectives.

• Evangelize and enforce our content specifications and provide technical support to external partners for delivery and quality issues.

• Maintain documentation and runbook accuracy through regular refinement or creation.

• Communicate tech challenges and operational requirements effectively to a variety of stakeholders.

• Provide feedback on operational workflows to propose scalable solutions for content management and Hulu’s content toolset.

• Manage multiple tasks simultaneously and be able to respond to issues in a timely and effective manner.

• Leverage cross-domain content expertise to drive project execution and product improvements.

• Troubleshooting & Escalation Management

  • Act as a primary escalation point for Operational, Content Management and Publishing teams, resolving complex metadata and…