Senior Media Delivery Operations Specialist

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world‑class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world.

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans’ connections with the company’s brands and stories. Disney+, Hulu, ESPN, ABC, ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally.
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

The Platform Operations team within Disney Entertainment & ESPN Product & Technology provides Tier 2 operational support for Disney’s direct‑to‑consumer platforms, including Disney+, Hulu, and ESPN+. The team is responsible for ensuring the accuracy, reliability, and operational health of platform‑level systems supporting metadata, artwork, and content presentation across the DTC ecosystem.

The Senior Media Delivery Operator is an experienced individual contributor who independently owns complex platform operations workflows and serves as a trusted operational and technical resource. This role focuses on identifying, triaging, and resolving issues related to metadata, artwork, and platform services that impact content discovery, availability, and user experience. The Senior Operator exercises sound judgment during incidents, partners closely with engineering and product teams, and contributes to platform stability through root‑cause analysis, documentation, and continuous improvement.

• Serve as Tier 2 operational support for metadata, artwork, and platform services impacting Disney+, Hulu, and ESPN+.
• Partner with Product and Engineering teams to understand platform behaviors, operational requirements, and system dependencies.
• Drive operational needs related to digital supply chain initiatives, platform tooling, and content business priorities.
• Act as a reliable operational point of contact during platform‑level issues, ensuring timely engagement and resolution.
• Independently investigate and troubleshoot complex metadata, artwork, and platform system issues affecting content availability or presentation.
• Analyze trends, recurring failures, and systemic issues to identify root causes and recommend corrective actions.
• Create, manage, and document incidents and remediation efforts, clearly communicating impact, status, and resolution.
• Escalate issues appropriately to engineering teams, providing detailed technical context and operational findings.
• Support on‑call rotations and respond to off‑hours incidents as needed to maintain platform reliability.
• Maintain and update operational documentation, runbooks, and troubleshooting guides to reflect current workflows.
• Support onboarding and training of new team members, sharing subject‑matter expertise and best practices.
• Serve as a knowledgeable resource for peers, helping resolve questions and reinforce standards.
• Promote adherence to established procedures, escalation paths, and operational expectations.

Core Qualifications (Basic):

• Minimum of 5 years related work experience.
• Bachelor's Degree in TV/Film Production, Communications, Computer Science, Data Science/Analytics, or similar.
• Demo…