Senior Customer Solutions Manager , Strategic Accounts- Digital Native

Senior Customer Solutions Manager

Are you customer obsessed, speak cloud, and want to help customers build at unbelievable scale? Come join a collaborative and talented team dedicated to helping customers achieve new possibilities leveraging AWS. As an Amazon Web Services (AWS) Senior Customer Solutions Manager you will be responsible for guiding AWS customers along their multi‑year journey to the cloud. In this highly visible role you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

You will be a critical partner to our customers, leveraging your experience with large‑scale cloud transformations and helping shepherd them through their stages of AWS adoption. You will guide the customer through the operational, educational, and governance aspects of a successful AWS cloud journey, interface with customer and AWS leadership, and drive collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services) as well as product/engineering teams and customer teams.

You will translate strategic initiatives in the account plan into executable actions, work backwards from our customers’ key milestones, and manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business‑outcome alignment, Executive Briefing Sessions, and go‑live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

You are encouraged to think big, invent, and take ownership of customer challenges. You will not only bring the best of AWS/Amazon to our customers, but also proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong technical background, be aware of details that matter, possess excellent problem‑solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, gain stakeholder buy‑in, negotiate, and lead virtual teams. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers for adopting them, delivering a great customer experience by deploying AWS solutions and driving innovation, while also being obsessed with contributing to the day‑to‑day management of the customers’ successful migration to AWS.

Role could require travel depending on candidate location, 25‑35%.

• 5+ years of leading large‑scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience.
• 2+ years of customer‑facing work, engaging with customer executives, technologists, or partners to solve business problems with advanced technologies.
• Bachelor’s degree in science, technology, engineering, math, business or equivalent.
• Experience leading technical and non‑technical transformation project teams with a proven ability to work across broad functional teams.

• PMP certification, or SCRUM/Agile, SAFe certification.
• Experience implementing cloud services including migrations and modernization projects or similar.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position.

Pursuant to the Los Angeles County…