Digital Network Operator

Job Overview

We are seeking a highly motivated and skilled individual to join our team as a Digital Network Operator. This role plays a crucial part in ensuring the seamless execution of the Tennis Channel’s Digital Operations Center, overseeing the delivery platforms for our direct-to-consumer (DTC) products. You’ll work closely with the entire team of Digital Network Operators to maintain stream health and broadcast integrity, supporting new and innovative DTC products in a fast‑paced, dynamic environment.

• Support the Tennis Channel+ and Pickleball TV apps as well as FAST channels.
• Operate Tennis Channel’s streaming Content Management System.
• Actively monitor all delivery platforms, including Apple TV, Roku, Amazon Prime, Fubo, etc., to ensure continuous and smooth operations.
• Work on a rotating schedule that includes nights, weekends, swing shifts and occasional holidays.
• Operate the network router to ensure video feeds are sent to their appropriate destinations.
• Communicate with third‑party vendors to ensure services are scheduled and running appropriately.
• Complete pre‑event checklists and conduct app/website reviews to proactively identify and address potential issues.
• Troubleshoot transmission errors, router issues, signal disruptions, and sync issues.
• Execute daily content operations processes, including image replacement, descriptions, and video replay replacement to maintain high‑quality content delivery.
• Identify product or design flaws and collaborate with product development to document and address issues that impact the consumer experience.
• Respond professionally and effectively to consumer inquiries regarding the DTC products with Tennis Channel Customer Service.

• 3+ years’ experience in live‑streaming operations.
• 5+ years’ experience in broadcast television (a plus).
• Extensive experience operating Content Management Systems for live streaming.
• Understanding of live sports broadcast and broadcast master control and transmission.
• Strong knowledge of digital delivery platforms and protocols.
• Ability to process information from many sources including transmission vendors, league offices, and internal teams.
• Experience operating Amagi Cloudport (a plus).
• Experience with SRT, HLS, and DASH (desired).
• Deep operational knowledge of Apple TV, Roku, tablets, iPhones, Androids, iPads, laptops, and Smart TVs.

The base hourly compensation range for this role is $34.60 to $38.14 per hour. Final compensation will be determined by various factors such as relevant work experience, skills, certifications, and geographic location. Full‑time positions are eligible for benefits that include retirement plan participation, life and disability insurance, health, dental and vision plans, flexible spending accounts, sick leave, vacation time, personal time, parental leave, and employee stock purchase plan.

On‑site in our Santa Monica, CA office. Work on a rotating schedule that includes nights, weekends, swing shifts and occasional holidays.

Tennis Channel is proud to be an equal‑opportunity employer and a drug‑free workplace. Employment practices will not be influenced or affected by virtue of an applicant’s or employee’s race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, military or veteran status or any other characteristic protected by law.