Business Analyst

Description

Job Title

Lead Business Systems Analyst

Company Overview

A leading public-sector organization based in Los Angeles, CA, dedicated to delivering high-quality services to its community through innovation, transparency, and operational excellence. The organization leverages modern technology solutions to enhance service delivery, improve internal processes, and support data-driven decision-making across departments.

Role Summary

The Lead Business Systems Analyst serves as a strategic partner bridging business needs and technology solutions. This role leads large-scale system initiatives, drives process improvements, and ensures business applications are optimized for performance and user experience. Based in Los Angeles, CA, this position plays a critical role in shaping technology roadmaps and delivering impactful solutions that support organizational objectives while overseeing a small team.

Key Responsibilities

+ Lead business systems initiatives, serving as a primary liaison between technical teams and business stakeholders

+ Gather, analyze, and document business requirements, translating them into functional specifications and user stories

+ Oversee system implementations, upgrades, and enhancements across enterprise applications

+ Develop and maintain technology roadmaps aligned with business strategy

+ Manage vendor relationships, including RFP/RFI/RFQ processes and contract oversight

+ Configure, test, and support enterprise software systems to ensure reliability and performance

+ Monitor system performance, identify improvement opportunities, and implement optimization strategies

+ Facilitate training sessions and develop documentation to support end users and self-service capabilities

+ Lead incident response efforts, including root cause analysis and post-incident reviews

+ Provide technical leadership, mentoring, and oversight to a team of 3-4 direct reports

Compensation & Benefits

+ $120,000 - $140,000

+ Competitive benefits package including healthcare, retirement plans, and paid time off

+ Opportunities for professional development and certification support

Additional Details

+ Work model:
Hybrid (3 days onsite per week)

+ Position includes oversight of a small team (3-4 direct reports)

+ May require occasional evenings or weekend support for critical system needs

+ Opportunity to work on high-impact, enterprise-level systems and initiatives

+ Eligibility Requirement:
Candidates must be U.S. citizens or lawful permanent residents

+ Background Screening Requirement:
Employment is contingent upon successfully passing a comprehensive background check, consistent with applicable la

Requirements

Required Qualifications

+ Bachelor's degree from an accredited institution

+ 5+ years of experience implementing and supporting large-scale enterprise systems (e.g., ERP, CRM, or similar platforms)

+ Strong experience in business process analysis, requirements gathering, and system design

+ Knowledge of software development lifecycle methodologies (Agile, Scrum, Kanban)

+

Experience with system configuration, maintenance, and troubleshooting

+ Proven ability to lead projects and coordinate cross-functional teams

+ Strong communication, documentation, and stakeholder management skills

+ Experience analyzing data and driving process improvements

Preferred Qualifications (Nice-to-Haves)

+ Experience in a public sector or government environment

+ Agile certifications (e.g., CSM, CSPO, SAFe) or PMP certification

+ Familiarity with IT service management frameworks (e.g., ITIL)

+ Experience supervising or mentoring team members

+ Background in customer experience improvement methodologies (e.g., journey mapping, voice of customer)

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