Help Desk Support Technician
Job in
Santa Monica, Los Angeles County, California, 90403, USA
Listed on 2026-07-08
Listing for:
Datanetiix Solutions Inc.
Part Time
position Listed on 2026-07-08
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Job Title:
IT Support Engineer / Field Support Technician
Datanetiix Solutions Inc. is seeking an experienced IT Support Engineer to provide onsite technical support for the City of Hidden Hills when remote support is unable to resolve incidents. The technician will work closely with the remote Service Desk and Infrastructure teams to support end users, workstations, network devices, and Microsoft 365 services.
Duration:Part - Time
Key Responsibilities
- Provide onsite support for desktops, laptops, printers, and peripheral devices.
- Install, configure, and troubleshoot Windows 10/11 workstations.
- Deploy new and replacement PCs, including data migration and user profile setup.
- Troubleshoot basic LAN/WAN, Wi‑Fi, VPN, and network connectivity issues.
- Perform basic firewall, switch, and server hardware checks under remote engineer guidance.
- Support Microsoft 365, Outlook, Teams, One Drive, SharePoint, password resets, and MFA issues.
- Coordinate with third‑party vendors for hardware and ISP‑related issues.
- Update ITSM tickets and document all onsite activities.
- Escalate complex issues to senior engineers and follow established SLA procedures.
- 3+ years of IT desktop/field support experience.
- Strong knowledge of Windows 10/11 and Microsoft 365.
- Experience with Active Directory/Microsoft Entra administration.
- Basic networking (TCP/IP, DNS, DHCP, VPN, Wi‑Fi).
- Hardware troubleshooting for PCs, printers, and network devices.
- Familiarity with IT ticketing systems and remote support tools.
- Excellent customer service and communication skills.
- CompTIA A+ / Network+
- Microsoft 365 Fundamentals (MS-900) or equivalent
- On-call during business hours (Monday–Friday, 7:00 AM–5:00 PM PT).
- Onsite support provided only when remote resolution is not possible.
Availability for emergency after‑hours support during Critical (P1) incidents is preferred
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