Engineering Director

Business Systems Analysis - Advisor II

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved.

If you want to make an impact on a global scale, come make a difference at Fiserv.

Main responsibilities:

As an Oracle Business Systems Analysis Advisor you support Oracle E-Business Suite Projects and Programs. Main tasks are to analyze business, project, and program requirements and provide solutions together with the other teams (Development, Architects, and DBAs). Therefore, very good understanding of business processes and Oracle Application R12 including configuration. Main modules are Order Management, Billing, and Supply Chain related tasks.

Existing documentation (MD 050) about system solutions needs to be kept up to date reflecting changes and customizations. You should work pro-actively on improving existing solutions and processes to optimize the usage of the system covering the business needs.

You will also be responsible for user and team member training. Your overall general techno-functional expertise in all E-Business Suite modules is required to propose solutions which will contribute to the success of the company and to make it competitive in the market.

Responsibilities:

• Providing and documenting of solutions for new business requirements of existing solutions as well as for project requirements as part of strategic IPP platform. This includes evaluating data, specifications, and a degree of market understanding to classify the urgency and type of implementation required.
• Working on business support requests by analysis and creating solutions in teamwork with other teams.
• Drive root cause analysis taking the business needs and processes into account.
• Documentation of possible solutions and technical approaches based on common modeling software.
• Working with diverse stakeholders, including global product teams and key customers, as well as working closely with the engineering and development teams.
• Ensure customer SLAs are always considered and fulfilled.
• Responsible to support business users in Oracle (EBS R12) – over several modules.
• Training of business users and team members.

Qualification:

• Degree in either area of information technology, information management, or equivalent work experiences.
• Excellent techno-functional knowledge in Oracle Apps R12 and Rest APIs.
• Understanding of objects related to all Oracle modules.
• Very good knowledge in P2P and O2C processes.
• Experience with different versions of Oracle databases (19C).
• Very good expertise with tools like TOAD, SQL
  * Plus, SQL
  * Loader, XML Publisher, Putty, WinSCP, Rest APIs, and Kafka.
• Excellent functional and technical understanding of complex transaction processes and applications.
• Fluent in English spoken and written.

Personally:

• Avg 8+ years of related IT experience in the area of Oracle Apps and design of applications and solutions.
• Structured way of working, analytical skills, assertiveness, and high solution competence (team, goals, customers).
• Strong personal commitment to department objectives.
• Enthusiasm for agility and innovative problem solving.
• Proactive work performance.
• Economic thinking and acting.
• Sound knowledge of electronic payment transactions (retail banking, payment transactions, e/m-commerce, online, and mobile platforms), as well as knowledge of the related technical and functional processes, regulations, and usual procedures in card-based payment transactions.
• Ability to work independently and as a team player with IT functional units and business units.
• Presentation skills and assertiveness.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name.
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Diversity and Inclusion:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.