Information Technology Support Technician

IT Service Desk Analyst / Service Desk Support / IT Support Technician / IT Support Analyst /1st/2nd Support / 1st & 2nd Line Support / IT Technician Our client is a one of the world top social media platforms:

• -Over 6500 + staff globally across EMEA, NA, APAC and Middle East
• -Grow rapidly with cutting edge AR and VR technologies

We are looking for an IT support technician to support the growth of their Santa Monica offices

• -Troubleshooting Windows OS, Mac OS and Linux OS, IT network, AD, Office 365, storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF,
• -Clearing tickets backlog, analysing issues and following up with end users, escape technical issues, helping resolving problems and finding root cause within SLA (using Jira);
• -Building good relationship with 3rd party software/hardware vendors;
• -Documentations

Initially 12 months full time W2 contract till the end of 2026 and will extend yearly afterwards. Offering $34.79 per hour (40 hours per week) plus contribution to medical plan and federal public holidays as PTOs. 5 days on site in Santa Monica ( Santa Monica, CA 90405)

• plus contribution to medical plan
• federal public holidays as PTOs

• -2 + years experience working as IT support/service desk;
• -Working knowledge in troubleshooting Windows/ Mac OS X/Mac/Apple technologies
• -Excellent client facing and problem solving skills