Client Tech Analyst

Client Tech Analyst

Location:

Santa Monica CA Duration:
Contract 100% On-Site Work Our client seeks a Client Tech Analyst to provide in person and remote technical administrator support and expertise for Windows and Apple devices, Microsoft Office 365 applications, and other applications for enterprise use. A typical day would include troubleshooting complex technical issues, making recommendations, installing hardware and software, setting up workspace configurations and training customers on collaboration best practices.

Work is managed and tracked through the Jira Service Desk and measured through Service Levels. Other duties will include supporting telephony, iPhones, network attached printers, conference rooms and executive staff.

Required Qualifications:

• Minimum 5 Years of experience troubleshooting technical issues working in a team environment. Excellent judgement, oral, listening, and written communication skills with the ability to effectively communicate with IS professionals, all levels of staff, management, and contractors.
• Proven experience with Windows and Apple computers, iPhones, network connected printers and IP telephones.
• Usage and training experience with Microsoft Office 365 applications.
• Incident and request fulfilment handling with a demonstrated sense of urgency.
• Inventory control and equipment management experience.
• Enjoys providing great customer service in a feedback driven environment.

Great to Have Preferred Qualifications

• Jira, Confluence, Workday, NetIQ, Big Fix, Jamf, Adobe and Power Shell experience.
• Project management experience.

Education Requirements

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Related certifications preferred.

Experience

• Minimum of 5 years of relevant experience to include roles with increasing responsibility and training.

Security Clearance

• Must have the ability to obtain and maintain a security clearance.