SUD Treatment Call Center​/Admissions Representative

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SUD Treatment Call Center / Admissions Representative

Santa Monica, CA, US

3 days ago Requisition

Salary Range: $18.00 To $19.00 Hourly

The Call Center Representative is responsible for providing phone coverage and generating interest in our treatment program offerings, answering pre‑admissions questions, conducting over‑the‑phone screenings, scheduling intakes, and assisting clients with insurance benefits.

• Generate interest in treatment program offerings.
• Advise callers on the treatment process and help move potential clients past barriers to treatment.
• Document all client information and communication in Salesforce.
• Maintain knowledge of treatment center service offerings and current census.
• Perform timely follow‑ups with qualified clients to ensure admission.
• Maintain a professional and positive attitude with all callers.
• Provide excellent customer service to potential clients and their families.
• Prioritize tasks in a fast‑paced environment.
• Verify insurance and communicate results to potential clients.
• Discuss payment options with clients and/or families.
• Refer callers to appropriate facilities outside of the network when necessary.

• Collaborate with multidisciplinary staff to ensure comprehensive participant care.
• Participate in staff meetings, one‑on‑one meetings with supervisors, and other required meetings.
• Participate in in‑service training.
• Remain receptive to constructive feedback and utilize support from supervisors.
• Maintain a good knowledge of and understanding of the organization's mission, vision, and philosophy.
• Contribute to a healthy work environment by maintaining appropriate boundaries and a professional demeanor.
• Communicate needs and problems in a timely manner.
• Uphold standards of conduct, community environment, and health and safety regulations.

• Experience in a substance misuse treatment center setting.
• High School Diploma (two‑year degree or higher preferred).
• At least two years of experience working over the phone or face‑to‑face with clients in the chemical dependency field.
• CA‑ADAC or related certification preferred.
• Excellent computer and telephonic skills;
  Salesforce experience is a plus.
• Strong ability to prioritize and multitask.
• Excellent interpersonal and communication skills with a client focus.

• Employer‑paid medical, dental, vision, life/AD&D, and LTD insurance.
• Vacation and sick leave.
• 11 paid holidays.
• 403(b) retirement plan with up to 6% employer match after 90 days.
• Flexible Spending Account (FSA).
• Mentorship and formal training.
• Performance‑based culture with growth opportunities.

Employees who interact with clients may be required to complete a health screening report or questionnaire. Health screening requirements include TB testing, chest x‑ray, and physician statements as applicable.

Job duties require speaking, hearing, and using hands and fingers. Employees may also be required to stand, walk, reach, and sit with frequent pauses. Reasonable accommodation can be provided for individuals with disabilities.

Job description is intended to convey essential information about the scope of the job and the related duties. It is not an exhaustive list of qualifications, skills, duties, or working conditions.

Diversity, Equity, Inclusion & Equal Employment Opportunity
: CLARE|MATRIX is committed to equal employment opportunities regardless of protected characteristics. No qualified applicant will be denied employment on the basis of alcohol or substance use history.