Greeter | Pico Restaurant

Position: Greeter | 1 Pico Restaurant
POSITION SUMMARY:

Responsible for meeting and greeting all guests as they arrive in the restaurant while conveying a positive image of the hotel and food service outlet.

ESSENTIAL JOB FUNCTIONS:

• Greet all guests upon arrival. Welcome guest by name when s/he is a repeat customer.

• Escort guests to appropriate seat. Ensure guest with reserved table is escorted to selected table.

• Answer all incoming calls, record and distribute messages, take reservations and page guests as necessary.

• Assist in preparation of seating chart.

• Inform kitchen of upcoming business and special requests.

• Monitor staffing coverage. Inform manager of any irregularities including, but not limited to, sick calls, lateness, and absence.

• Order, receive, and record paper and office supplies.

• Maintain par level of impeccably clean and presentable menus at all times. Order additional menus when necessary.

• Prepare and generate report of covers served per meal period.

• Inspect all equipment, including, but not limited to, light bulbs, flower arrangements and window cleaning. Report any problems to appropriate personnel. Follow up to ensure correction of any problems.

• Ensure correct table set up, music level and temperature level prior to opening. Correct any abnormalities.

• Assist in preparation of pick up charts.

• Maintain safety and cleanliness of work station. Ensure work area meets standards set at completion of work shift.

• Prepare and present daily special lists in conjunction with kitchen.

• Inform appropriate personnel of any item missing from menu or wine list.

• Receive all guest comments. Inform manager of all discoveries positive or negative.

• Interact in courteous and professional manner with guests and hotel staff with whom employee comes into contact.

• Maintain consistent performance, attendance, uniform appearance, and professional grooming.

• Interact with people beyond giving and receiving instructions, particularly interaction with supervisors, co-workers and guests in completing assignments, resolving staff and guest complaints.

• Apply principles of rational thinking to solve practical problems and deal with a variety of concrete variable in situations where only limited standardization exists.

• Attend to guest requests or complaints when possible and appropriate, when inappropriate inform supervisor or appropriate person of request and follow up to ensure it was resolved.