Store Team Lead

About Us:

Groundwork Coffee specializes in batch-roasted, certified organic coffees and artisanal teas. From our humble roots as a rare book store and cafe back in 1990, Groundwork would go on to become one of the first certified organic coffee roasters in Southern California, as well as the largest organic coffee roaster in Los Angeles. A truly local pioneer in fair trade and fairly traded coffee and tea sourcing, we remain committed to sustainable business practices, including maintaining direct relationships with growers and importers who promote responsible coffee and tea production.

From the ground up, Groundwork is steadfast in its commitment to the values of quality, sustainability and community.

The Store Team Lead models Groundwork core values and educates and inspires their team to always create a welcoming, inclusive, and clean environment for the community. Reporting to Retail Leadership, the Store Team Lead implements Groundwork standards and initiatives and collaborates to improve store performance. Store Team Leads are leaders that demonstrate passion; taking the lead in communicating Groundwork’s values to inspire our team members and cultivate a cafe culture that consistently provides unequaled quality and exceptional service for all team members and guests.

• Lead team in prioritizing serving guests above other tasks in the store and demonstrate that guests are welcomed and appreciated; guests are helped with a sense of urgency.
• Enable the Shift Leader and Assistant Team Lead to control product freshness and quality, act as a role model for proper adherence to Groundwork’s standards.
• Maintain and prioritize cleanliness and organization in all areas of the store. Ensure that the store reflects the quality of the Groundwork brand.
• Utilize Service Fundamentals tools and company audits to measure and coach the team on quality standards and hold the team accountable for quality.
• Ensure all store equipment is regularly maintained and calibrated.
• Respond to equipment issues in a timely fashion.
• Enable the Shift Lead and Assistant Store Team Lead to execute the daily shift planning and deployment of staff to ensure that all team members work effectively together to provide superior guest service.
• Lead team in keeping proper stock levels in place and performing regular inventories.
• Use and train management team on Groundwork ordering practices and ordering tools.
• Ensure waste management is recorded and coach the team on ordering based on information.
• Use sales reports to properly plan schedules two weeks in advance.
• Consistently rely on sales reports and cost management reports to hit store performance goals.
• Collaborate with Retail leadership on store performance goals and implement and train staff regarding initiatives and goals.

• Inspire others to share Groundwork’s values, demonstrate passion and take the lead in communicating said values.
• Uphold the company’s hospitality values and communicate these values to the team.
• Recognize and reward positive performance and accomplishments.
• Recognize and respond to performance issues with honest and direct communication while enforcing Groundwork’s disciplinary guidelines.
• Work with Learning & Development to ensure that training, coaching, and development of staff are consistent, inclusive, and meet Groundwork’s standards.
• Identify individual’s need for growth, conduct coaching conversations, and build development plans that drive results.
• Communicate professionally and accurately with HR regarding disciplinary actions, performance check ins, and general inquiries.

• Actively communicate issues that arise at the store level in a timely fashion and utilize store communication platforms appropriately.

• Engage, encourage, and enforce team members to grow their knowledge and hospitality skills.
• Look ahead and use ordering tools to prepare for inventory management and store needs

• Actively search for and identify areas for store improvement and implement initiatives.
• Collaborate with Retail Leadership to set store goals and communicate outcomes of action taken towards these goals.
• Stay informed of…