Temporary Showroom Manager, Santa Monica

Who We Are

About The Black Tux

The Black Tux (TBT) is reinventing the formal wear industry so people can show up at their best on the days that matter most. The company designs and manufactures modern suits and tuxedos that actually fit—made of 100% wool, ordered online, and delivered for free. Using a combination of machine learning, tailor-trained fit specialists, and industry-leading customer service, The Black Tux guarantees a perfect fit every time.

About the Team

In this role, you'll be joining the Retail team. The Retail team spans across 7 brick and mortar showrooms and over 35 Nordstrom locations, all crucial to supporting our customers. This team specializes in looking at the diverse needs of our customers and uses their expertise to meet people where they are, guide them where they want to be, and seamlessly solve problems along the way.

Our retail team ensures our customers have the support they need to become the best version of themselves.

This is a temporary/interim, hourly, non-exempt position based in California, anticipated to last approximately 3–8+ months depending on business needs. The hourly rate for this role is $30-$32/hour
, based on experience, in compliance with California's pay transparency requirements.

As a non-exempt employee in California, this role is eligible for:

• Overtime pay at 1.5x the regular rate for hours worked beyond 8 in a single workday or 40 in a single workweek, and for the first 8 hours worked on the 7th consecutive day in a workweek
• Double-time pay at 2x the regular rate for hours worked beyond 12 in a single workday, or beyond 8 hours on the 7th consecutive day in a workweek
• Meal and rest breaks as required under California law (a 30-minute unpaid meal break for shifts over 5 hours, a second meal break for shifts over 10 hours, and paid 10-minute rest breaks for each 4 hours worked)

To further this important mission, we are looking for an engaging Showroom Manager to help us drive sales performance while delivering an exceptional customer experience. The team member will partner with the Retail leadership to develop a high performing team, execute operational excellence, and achieve showroom performance goals. In this role, you will focus on executing processes and procedures that ensure the showroom exceeds performance targets, and maintains brand consistency.

This role will be based out of our Santa Monica Showroom.

• Model exceptional selling behaviors on the floor, leading by example in customer engagement, product knowledge, and closing techniques
• Partner with associates on personalized follow-up and client outreach to build repeat business and long-term customer relationship
• Coach associates in real time on the floor, using observation and immediate feedback to sharpen selling skills and build confidence in every customer interaction
• Develop and run sales contests, incentives, and recognition programs that reinforce a results-driven culture
• Set and communicate clear daily, weekly, and monthly sales goals, holding associates accountable to individual and store targets through regular check-ins
• Understand and communicate The Black Tux’s values and brand philosophy to customers and staff
• Manage all scheduling, operations, budgeting, planning, and visual merchandising
• Develop and ensure procedures are followed to protect the company’s inventory and assets as well as all activities related to risk management and safety
• Balance operational responsibilities with a relentless focus on sales

• You have 2-4 years of retail sales management or customer experience
• You have a track record of driving sales results and hitting or exceeding targets
• You're experienced in hiring and managing a team
• You are an innovative, positive, proactive…