Event Sales Manager, Hotel Services - Fairmont Miramar

Overview

The Sales Manager, Venues is responsible for guiding customers through event experiences, identifying solutions that meet their goals and objectives, and ensuring a compelling event experience. Utilizes all available tools to maximize event and revenue capture from the assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with the hotel. Supports company initiatives, business strategies, and core values.

This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology.

• Drive results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore’s sales process and methodology.
• Prepare and present quotes and proposals in a timely manner to customers, including those submitted through , venue booking system, or other sources as assigned.
• Collaborate with vendors and other departments/divisions of the company to capture and service events.
• Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience.
• Understand event cost structure and incorporate this into solution designs according to established profitability guidelines.

• Deliver world-class service by cultivating and maintaining relationships with customers, venue personnel, and Encore supporting functions and departments.
• Research and understand customer history and previous experiences to create more personalized customer experiences.
• Value people by attending customer meetings, understanding goals, and responding to questions, concerns, and challenges.
• Ensure all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times.
• Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers.

• Maintain a healthy pipeline at all times to achieve established revenue targets.
• Ensure all known opportunities are in CRM and completely accurate and updated at all times.
• Support sales forecasting efforts at the home location, ensuring accuracy and timely submission.
• Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented.
• Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events.

• BS/BA or 1+ years of Encore or equivalent experience required
• 1 year technology sales or hospitality experience preferred
• Prior sales experience in audiovisual is a plus
• Knowledge of hospitality industry and sales processes preferred
• Technical aptitude and computer proficiency required
• Strong written and verbal communication skills

• Deliver World Class Service:
  Hospitality, Ownership
• Do The Right Thing:
  Demonstrates Self-Awareness
• Drive Results:
  Ensures Accountability
• See The Big Picture:
  Decision Quality, Manages Complexity
• Value People:
  Collaborates

• Sitting: 4-5 hours per day
• Standing: 2-3 hours per day
• Walking: 2-3 hours per day
• Stooping: 0-1 hour per day
• Crawling: 0-1 hour per day
• Kneeling: 0-1 hour per day
• Bending: 0-1 hour per day
• Reaching (above your head): 0-1 hour per day
• Climbing: 0-1 hour per day
• Grasping: 0-1 hour per day

Hotel/convention center environment with exposure to varying temperatures and dust. Working conditions range from moderately quiet to noisy. May work in multiple hotel locations with irregular hours and on-call status including days, evenings, weekends, and holidays. Appearance guidelines apply as defined by Encore or by represented hotels.