Showroom Manager

About Ernesta

Ernesta is on a mission to bring gorgeous, designer-quality custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom‑cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high‑quality custom design shouldn’t be out of reach for consumers and aim to address this need in the multi‑billion‑dollar global rug industry.

Ernesta is looking for an experienced Showroom Manager (Showroom Leader) to lead our soon‑to‑open showroom on Montana Avenue. You will join our foundational Customer Experience and Sales Team and help build our retail footprint while creating an enjoyable, frictionless, and industry‑defining rug buying experience.

• Team Management
  • Lead, motivate, and inspire a high‑performing showroom team.
  • Set the industry standard for customer experience and sales through follow‑up and outreach.
  • Implement performance‑management strategies, set clear expectations, provide regular coaching and feedback, and conduct performance evaluations.
  • Provide exceptional design and product expertise to customers.
  • Deliver a high‑touch, personalized experience through in‑person, chat, text, email, video, and phone channels.
• Sales and Customer Engagement
  • Meet and exceed sales targets by actively engaging with customers, understanding their needs, and recommending suitable custom‑sized rugs.
  • Coach the sales team to implement effective revenue‑driving strategies and build customer loyalty.
  • Grow the Trade business through proactive outreach, networking events, and pre‑and post‑order support.
  • Manage customer inquiries, concerns, and feedback with professionalism and a solution‑oriented approach.
  • Surprise and delight customers, exceeding their expectations to create memorable experiences.
• Showroom Operations
  • Warmly welcome and assist customers, providing expert guidance on custom‑sized rug options and design choices.
  • Cultivate a positive and inviting atmosphere to enhance the overall customer experience.
  • Participate in recruitment, interviews, and onboarding of new team members.
  • Represent customer insights in cross‑functional collaboration and communication.
  • Utilize innovative technologies to help customers bring their projects to life.
  • Oversee day‑to‑day showroom operations, ensuring it is well‑maintained, organized, and visually appealing.
  • Effectively manage the team’s schedule.

• 5+ years of experience in a consumer‑facing role, with 4+ years of direct consumer sales and/or account management experience.
• Demonstrated experience with sales coaching and a strong understanding of the sales lifecycle.
• Sales‑driven mindset with a track record of meeting or exceeding targets.
• Passion for interior design and home décor.
• Proven experience in retail management.
• Ability to work a flexible schedule, including weekends and holidays as necessary.
• Strong interpersonal and communication skills; ability to build rapport with customers and team members.
• Detail‑oriented, organized, and capable of managing multiple tasks simultaneously.
• Solutions‑oriented with sound judgment, business sense, and high integrity.
• Willingness to provide creative solutions and wear many hats.
• High proficiency with multiple software tools, including Salesforce, Google Suite, Shopify, Zoom, etc.
• Excellent time‑management and organizational skills with a high level of accountability.
• Ability to establish and improve processes.

This role offers a base salary, equity, PTO, medical, dental, and vision insurance, and a 401(k). The anticipated starting base pay for this role is between $90,000 and $120,000. The actual base pay depends on experience, education, and skills.

Ernesta is committed to inclusion. We are an equal‑opportunity employer and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected characteristics.