Sales Associate, Seasonal Flex , Santa Monica - West Elm

About the Role

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment.

• Provide sincere, friendly and energetic customer service by exemplifying world-class service standards
• Achieve established sales and contest goals; maintain knowledge of current sales and promotions
• Assist customers with special services including gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders
• Utilize effective selling techniques to build multiple sales and increase productivity
• Demonstrate comprehensive product knowledge, including features and benefits
• Efficiently and accurately perform register transactions such as sales, returns, and exchanges
• Assist in implementation and maintenance of visual merchandise presentation, signage, and lighting
• Uphold store maintenance and cleanliness standards; straighten, clean and help maintain stockroom as needed
• Process, ticket, and restock merchandise as needed
• Perform other duties as assigned by management
• Comply with all Company policies and procedures

• Love to sell, can articulate a proven ability to exceed selling goals & can close a sale
• Can succeed in a team environment, while able to work independently & manage your own time
• Thrive in an entrepreneurial environment & look for ways to think outside the box
• Know what questions to ask customers to understand their personal cooking style & needs
• Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products
• Have proven ability to prioritize and handle multiple tasks simultaneously
• Show most success when provided with clearly defined daily sales goals & metrics

• Ability to be mobile on the sales floor for extended periods of time
• Ability to operate POS system
• Ability to lift and mobilize medium to large items, up to 75 lbs, while using equipment and safety techniques
• 1-2 years customer service experience and retail sales experience (specialty retail preferred but not required)
• High school diploma or equivalent preferred
• Full-time associates expected to have open availability to meet business needs
• Part-time Flex associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and two during the week (Monday to Thursday). For an associate to be scheduled 20 hours or more weekly, greater availability that meets business needs will be required. Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday, or Saturday and Sunday)

This role offers a competitive compensation package including pay and benefits. Pay is based on factors such as education, experience, certifications, and location. Anticipated pay range: $19.00 - $20.00 per hour.

• Generous discount on all Williams-Sonoma, Inc. brands
• 401(k) plan and other investment opportunities
• Wellness program that supports physical, financial, and emotional health
• Paid vacations and holidays (full-time)
• Health, dental, and vision insurance, including same-sex domestic partner benefits (full-time)

WSI will not now or in the future commence an immigration case or sponsor an individual for this position (for example, H-1B or other employment-based immigration). This role is not eligible for relocation assistance.

Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.