Security Operations Center Operator

• Location Main,Santa Monica, CA, 90404,United States
• Base Pay $30.00 - $34.00 / Hour
• Job Category SOC , Operator, CCTV
• Employee Type Non-Exempt
• Required Degree High school

• Name Art Mangisel

Job Description

Security Operations Center Operator

Physical security operations center
- Santa Monica, California

On-site
- Santa Monica, California

Full-time, non-exempt (hourly). Dedicated to one client account.

$30.00 - $34.00 per hour

M1 Global - part of the Specialized family of brands

Since 1994, M1 Global has grown from a local security provider to the trusted security partner of Fortune 500 companies worldwide. We build security programs for complex enterprise environments - from loading docks to data centers, headquarters to event venues - powered by Aurix ™, our proprietary automation platform that pairs skilled specialists with proven processes for industry-leading prevention, detection and reporting.

Wherever and however our clients operate , we integrate.

Protecting the companies that power the world.

You are the first response for everything that reaches the floor. Alarms, video verification, dispatch and the security service queue — you take them, verify them, dispatch them, document them while they are happening, and close them out against published response targets.

The center runs 24/7/365 with two operators and a shift lead on console at every hour. The shift lead carries no routine queue, which means you have a supervisor available when volume climbs rather than one buried in the same work you are.

Documentation is written during the incident, not reconstructed afterward. That standard is the difference between a record that holds up and one that does not.

• Monitor intrusion, duress and access control alarms across the client's portfolio, and acknowledge inside published targets.
• Verify alarms on video before dispatching where video exists, and say so clearly when a point cannot be verified.
• Monitor camera systems for developing activity rather than only reacting to what the system flags.

• Dispatch on-site security personnel with clear, disciplined radio traffic and confirm receipt.
• Coordinate with on-site guard vendors and local security teams using the published interface for each site.
• Escalate on defined criteria and notify stakeholders through the documented path without waiting to be told.
• Support emergency response coordination, including law enforcement and emergency medical services contact where the procedure directs it.

• Write the record while the event is running — timestamped actions, disposition, responder identity, authorizations obtained and handoff status at shift change.
• Work the security service request queue to published service levels and close with a documented disposition.
• Hand off open items completely at shift turnover so nothing depends on your memory.

• Maintain console readiness, system status awareness and radio discipline through the shift.
• Follow post orders and procedures as written, and flag where they no longer match reality.
• Take direction from the shift lead on escalation calls, and raise anything that looks wrong.

• Experience:
  
  Two or more years in a command center, corporate security operations center, public safety or 911 dispatch, or a campus or hospital operations center.
• Console skill:
  Multi-screen console operation under simultaneous load, with the composure to hold quality when several things happen at once.
• Documentation:
  Accurate documentation written concurrently with the event, not afterward.
• Communication:
  Customer service and de-escalation skill on the phone and on the radio.
• Typing: 40 words per minute minimum, tested at interview.
• Education:
  
  High school diploma or equivalent. Post-secondary education preferred but not required .
• Availability:
  Able to work any shift in a 24/7/365 operation, including nights, weekends and holidays.
• Eligibility:
  Authorized to work in the United States. Able to pass background, drug and client-required security screening.