Security Operations Center Shift Lead

• Location Main,Santa Monica, CA, 90404,United States
• Base Pay $37.50 - $40.50 / Hour
• Job Category Lead, SOC, Operator
• Employee Type Non-Exempt
• Required Degree NONE
• Manage Others Yes

• Name Art Mangisel

Job Description

Physical security operations center
· Santa Monica, California

On-site — Santa Monica, California

Full-time, non-exempt (hourly). Dedicated to one client account.

$37.50 – $40.50 per hour

M1 Global — part of the Specialized family of brands

Since 1994, M1 Global has grown from a local security provider to the trusted security partner of Fortune 500 companies worldwide. We build security programs for complex enterprise environments — from loading docks to data centers, headquarters to event venues — powered by Aurix ™, our proprietary automation platform that pairs skilled specialists with proven processes for industry-leading prevention, detection and reporting.

Wherever and however our clients operate , we integrate.

Protecting the companies that power the world.

You run the shift. Two operators work the console with you and you carry no routine queue of your own — you own the escalation calls, you quality-check documentation before shift close, and you conduct the turnover the next shift depends on.

The no-queue rule is the point of the seat. Supervision is most valuable at exactly the moment volume spikes, and a supervisor working the queue has already stopped supervising by then.

Coaching happens in the moment. When a record fails your check it is corrected before the shift ends, not the following morning.

• Run the shift. Set priorities, balance load across the console, and reassign as events develop.
• Own escalation decisions on shift and make them against defined criteria.
• Coordinate the console response during declared incidents and crisis activations.
• Hold the minimum staffing standard and notify up immediately if the shift falls below it.

• Quality-check every priority-one and priority-two record before shift close, and see that a failed record is corrected before the shift ends.
• Review documentation against the published standard rather than against personal preference.
• Conduct the shift turnover to a documented standard — open incidents, system status, outstanding tickets, staffing status and watch items.

• Coach operators in the moment on console technique, radio discipline, escalation judgment and documentation.
• Document coaching and development activity so progress is visible.
• Identify where a recurring defect is a training, procedure or staffing problem rather than an individual one, and raise it.

• Serve as the console point of contact for on-site guard vendors and local security teams during the shift.
• Own the operations side of the handoff from the intelligence function — acknowledgement, action taken and closure.
• Follow post orders and procedures as written, and flag where they no longer match reality.

• Experience:
  
  Five or more years in a command center or dispatch environment, including two years in a lead or supervisory capacity.
• Console skill:
  Everything required of an Operator — multi-screen console operation under load, radio discipline, concurrent documentation, video verification and de-escalation.
• Incident command:
  Practical incident command and escalation judgment under simultaneous load.
• Review:
  Demonstrated review of other people's documentation against a defined standard.
• Coaching:
  
  Willingness and ability to correct someone's work in the moment, clearly and without theater.
• Certifications:
  
  Mass notification and visual command platform operator certification, plus CPR, First Aid and AED — held at hire rather than earned on the account, and maintained current as a condition of continued assignment.
• Education:
  
  High school diploma or equivalent. Post-secondary education preferred but not required .
• Availability:
  Able to work any shift in a 24/7/365 operation, including nights, weekends and holidays.
• Eligibility:
  Authorized to work in the United States. Able to pass background, drug and…