HVAC Service Manager

HVAC Service Manager

We are seeking an experienced HVAC Service Manager who will serve as our Lead Technician, overseeing the entire diagnostics-to-resolution process for residential HVAC service calls. This role integrates hands-on technical expertise with leadership, involving diagnosing complex issues, proposing and closing solutions with homeowners, and coaching a team of technicians to deliver quality, safety, and exceptional customer service.

• Perform advanced diagnostics on residential HVAC systems, including gas/electric furnaces, heat pumps, mini-splits, package units, condensers, air handlers, IAQ systems, and smart thermostats.
• Develop clear solution options, such as repair versus replacement, present proposals, and secure approval for work with homeowners.
• Ensure all repairs meet manufacturer specifications, code requirements, and company standards.
• Conduct quality control checks, analyze callbacks, and perform root-cause reviews to minimize repeat visits.
• Act as the primary technical resource for technicians, providing live troubleshooting support, managing escalations, and accompanying on ride-alongs.
• Train and mentor technicians on diagnostics, brazing, charging, superheat/subcooling, combustion analysis, airflow verification, and proper documentation.
• Lead daily and weekly huddles, assign workloads, and uphold safety and performance standards.
• Communicate clearly with homeowners regarding findings, options, warranties, and maintenance plans.
• Write accurate and detailed estimates/work orders, capture photos and notes, and ensure customer approvals.
• Promote maintenance agreements and system upgrades when beneficial to the customer.
• Maintain inventory standards on service vehicles and coordinate with the warehouse for parts forecasting.
• Enforce OSHA and company safety policies and support permitting and code compliance as needed.
• Monitor KPIs such as first-time fix rate, average response time, callback rate, revenue per ticket, and proposal close rate.
• Collaborate with Install/Dispatch teams to ensure smooth handoffs, accurate scheduling, and minimal downtime.

• 10+ years of residential HVAC service experience, including advanced diagnostics and system repairs.
• Proven experience in leading or mentoring technicians in the field.
• Strong homeowner-facing communication and effective proposal/closing skills.
• Proficiency with digital gauges, combustion analyzers, micron gauges, recovery/recycling procedures, and common service software like Service Titan or Housecall Pro.
• Valid driver's license with a clean record.

• Heat pump commissioning, inverter/communicating systems, and zoning controls expertise.
• Familiarity with duct design and airflow balancing (Manual D / Manual J).
• Experience with low-voltage controls and smart home integrations.
• Strong documentation habits and adeptness with technology (mobile apps, digital forms).

Join a company that values technical excellence and customer satisfaction. We offer a supportive environment where professional growth is encouraged, and teamwork is the foundation of our success. Enjoy a dynamic work-life balance, opportunities for continuous learning, and a culture that prioritizes innovation and quality.

This is a full-time position with an on-call rotation for after-hours and emergency services as needed. The role is primarily field-based with occasional shop or office time for meetings, training, and quality control. The candidate must be able to lift 50+ lbs., climb ladders, work in attics/crawlspaces, and tolerate seasonal temperature variations.

This is a Permanent position based out of Santa Monica, CA.

The pay range for this position is $94000.00 - $104000.00/yr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits to be discussed with client after offer.

This is a hybrid position in Santa Monica, CA.

This position is anticipated to close on Sep 9, 2026.