Program Manager - Turning Point

Role: Program Manager

Supervises: Case Managers, Support Specialists

Reports To: Program Director

Department: Interim Housing

Status: Full Time, Exempt (Salary), Management

Location: Turning Point, 1447 16th St Santa Monica CA 90404

Schedule: Wednesday‑Sunday 4:00pm‑12:30am

Benefits: Medical, Dental, Vision, Retirement Planning (403b), Employee Assistance Program (EAP), etc.

The Program Manager will be responsible for administrative oversight, supervision of line staff, and ensuring successful performance‑based outcomes. They will oversee daily operations, collaborate with cross‑functional teams, and maintain high quality services, fostering teamwork and integration. Selected candidate will work Wednesday‑Sunday 4pm‑12:30am, with schedule flexibility as needed.

• Programming:
  • Provide oversight and leadership for the interim housing site; oversee daily operations.
  • Work as part of an interdisciplinary team to provide comprehensive, integrated care to individuals experiencing homelessness, mental illness, and substance addiction.
  • Collaborate with internal programs and external entities to provide greater support and assistance to clients.
  • Co‑facilitate client case conferencing to create a supportive environment for staff and ensure clients’ progress toward permanent supportive housing and psycho‑social rehabilitation.
  • Provide support to Support Specialists with all processes and documentation to meet funder’s requirements.
  • Intervene during crises in a trauma‑informed manner.
  • Ensure the implementation and quality of the enrichment program provided to clients onsite during Swing shifts.
  • Ensure that all tasks assigned to staff are completed professionally and in a timely manner.
  • Communicate effectively, and in a timely manner, with management, peers, collaborators, and clients.
  • Always maintain client confidentiality while following agency, state, and HIPAA laws.
  • Develop effective, trusting relationships with clients using a client‑centered approach that includes motivational interviewing, harm reduction and Trauma‑Informed care.
  • May be asked to fill in to cover for staff absences.
• Staff:
  • Work with Management to create staff schedules and ensure adequate coverage.
  • Provide on‑call coverage for emergencies.
  • Participate in new employee recruiting process for the site.
  • Communicate staff training completion or training needs to the Director.
  • Provide guidance and support to staff and encourage critical thinking, self‑care, collaboration and excellence.
  • Conduct monthly individual performance evaluations for staff to ensure accountability and professional growth.
• Facility and Safety:
  • Ensure a clean and safe facility by conducting walk‑throughs, submitting work orders, and ensuring repairs are completed timely.
  • Conduct periodic safety drills for staff and clients (fire, earthquake, etc.).
  • Ensure completion of trackers, case notes, incident reports, client paper charts, and HMIS data accurately and on time.
  • Ensure timely resolution of client complaints and requests.
  • Adhere to agency policies, program guidelines, and procedures.
  • Recommend changes to policies, guidelines, and procedures to meet program needs.
  • Develop expert knowledge of funder requirements and scope of services.
• Other duties as assigned.

• High School Diploma, GED, or equivalent.
• Demonstrated knowledge of issues faced by the population served.
• Strong understanding of Interim Housing’s role in supporting permanent housing.
• Strong understanding of life‑skills programming’s role in supporting permanent housing.
• Committed to improving the community through empowerment and dignity.
• Skilled in non‑violent crisis intervention.
• Availability to be on‑call on a rotation basis.
• Skilled in data collection and electronic databases; experience with HMIS strongly preferred.
• Ability to self‑motivate, be flexible, and thrive in a fast‑paced environment with minimal supervision.
• Critical‑thinking skills.
• Participation in ongoing self‑evaluation.
• Strong interpersonal and team‑building skills to promote collaboration.
• Detail‑oriented with excellent time management, organization, written, verbal, interpersonal, presentation, team‑building, and computer…