Lead Case Manager - Family Place

Organizational Overview

Upward Bound House (UBH) is dedicated to ending the circle of intergenerational family homelessness. We compassionately provide a continuum of services ranging from crisis housing to permanent housing and homelessness prevention. With over 30 years of experience in family homelessness, UBH is a leading services provider, contributing to and advocating for lasting solutions to end family homelessness. Our diverse team is passionate about our mission.

We seek employees who are passionate about serving and making a difference in the lives of others.

The Lead Case Manager serves as the primary case management professional at our Santa Monica Interim Housing facility, providing comprehensive oversight of client services while coordinating with multiple program stakeholders. This position uniquely combines direct client services with program leadership, ensuring service integration across all program components. Working directly with the Program Manager, this role maintains accountability for resident staff, specialized service providers, volunteers, and program partners to ensure optimal client outcomes and program success.

• Serve as primary point of contact for facility operations and client services
• Coordinate and maintain accountability for:
• Resident Manager (facility operations and client compliance)
• Employment Specialist (client employment services and outcomes)
• Clinical Representative (mental health services and interventions)
• Volunteers (program activities and support services)
• Pantry Coordinator (food security and distribution)
• Lead weekly program coordination meetings with all stakeholders
• Facilitate communication and collaboration between all service providers
• Monitor and evaluate service delivery effectiveness across all program components

• Maintain primary caseload for all clients at the facility
• Conduct comprehensive client assessments and develop individualized service plans
• Provide crisis intervention and emergency response as needed
• Ensure proper documentation and maintenance of client files
• Coordinate client referrals to internal and external services
• Monitor client progress and adjust service plans accordingly

• Support Program Manager in strategic planning and program enhancement
• Conduct regular quality assurance reviews of all program components
• Monitor and report on program outcomes and contract compliance
• Identify and implement program improvements
• Develop and maintain program policies and procedures
• Ensure compliance with all funding requirements and regulations

• Establish and maintain relationships with community partners
• Coordinate with external service providers and stakeholders
• Represent the program at community meetings and events
• Develop and maintain referral networks
• Facilitate client connections to community resources

• Collaborate with Resident Manager on facility needs and client concerns
• Oversee implementation of house rules and program policies
• Coordinate with maintenance staff on facility upkeep
• Support critical incident response and resolution
• Ensure facility compliance with health and safety standards

• Provide guidance and support to all program staff and volunteers
• Develop and conduct training sessions as needed
• Stay current with best practices in homeless services
• Share knowledge and expertise with team members
• Participate in professional development opportunities

• Bachelor's Degree in Social Work, Psychology, or related field;
  Master's Degree preferred.
• Minimum of three years’ experience in homeless services, with at least two years lead experience preferred.
• Demonstrated expertise in evidence-based practices including Trauma-Informed Care, Housing First, Motivational Interviewing, and Harm Reduction.
• Strong leadership abilities.
• Excellence in crisis management and problem-solving.
• Exceptional organizational and time management skills.
• Superior written and verbal communication abilities.
• Proficiency in data analysis and outcome measurement.
• Experience with program development and quality assurance.
• Bilingual (English/Spanish) preferred.
• Advanced proficiency in HMIS and MS Office Suite.

The physical demands described here are representative of those that must be met by an employee to…