Service Coordinator Life Skills ICMS​/HSH

SANTA MONICA LIFE SKILLS SERVICE COORDINATOR I - HSH/ICMS

JOB TITLE:

Service Coordinator I - HSH/ICMS

REPORTS TO:

Program Manager

HOURS:

40 hours/week

CLASSIFICATION:
Non-Exempt

The Service Coordinator I (SCI) - HSH/ICMS is a member of the Intensive Case Management Services (ICMS) team. The SCI will engage in the services funded by the Los Angeles County Department of Homeless Services & Housing toward the goal of improving independent living skills and housing retention for individuals living in Step Up’s permanent supportive housing (PSH) programs and in community housing.

This position will provide case management and linkage, supportive services, and housing retention services to members utilizing project-based and tenant-based housing in Santa Monica. This position provides program coordination and support to Step Up’s building tenants, property management staff, and Program Manager as determined by the requirements and needs of the program.

• Opportunities for growth and professional development.
• Generous paid time off (13 paid holidays, 10 days of EPTO, 12 sick days).
• Competitive salary and benefits package. Health, dental, vision, Aflac, and life insurance $25,000.00
• 403(b) retirement plan available on the first day of work. After working 1000 hours, Step Up matches 3% of the 6% the employee contributes.

Direct Service and Support

• Participates in HSH and City of Santa Monica referral processes, ensuring applicants will be screened for eligibility for housing opportunities.
• Coordinates lease up activities with the Tenant Manager. Meets applicants together to provide orientation that includes explanations of different roles and how to access services.
• Responsible for lease up by preparing applications and meeting and coordinating with referral to submit application and interview with property management and/or housing authority.
• Performs an intake with all tenants during the first week of move‑in.
• Develops initial and quarterly individualized service plans for each tenant which guides the services delivered.
• Meets face‑to‑face with each tenant weekly and monthly; increases frequency when needed.
• Responsible for tracking, charting, and documentation for all services, file maintenance, and daily logging. Processes paperwork in a timely and accurate manner, as outlined in workflows.
• Takes a “hands-on” approach to demonstrating and supporting tenants’ growth in life skills.
• Regularly assesses and documents changes in tenant income, housing needs, mental health needs, physical health needs, and vocational needs.
• Actively participates with tenants to engage in a Good Neighbor Policy of living responsibly both with tenants of the property and neighboring tenants/business owners in the community.
• Completes “Housing Status Change” form for all tenants moving in and out of units and annual recertifications.
• Accompanies tenants to appointments in the community.
• Facilitates a safe return to their residence upon discharge from acute care facilities.
• Responsible for providing a tenant-driven, on‑site supportive services including engagement, group scheduling, outings and activities, crisis intervention, dispute mediation, ADLs, community integration services, resources and referral, and monitoring tenant safety.
• Maintain an active calendar of supportive services, including at least one supportive group per week.
• Organize group outings and recreational events.
• Interface with DMH teams on lease up activities confirming eligibility for applicants.

• Utilize CHAMP for entering all tenant updates/encounters.
• Complete initial Bio‑Psycho‑Social‑Assessment (BPS) once and 5x5 and Acuity Index when completing re‑assessment every 3, 6, 9, and 12 months.
• Ensure…