Client Care Account Manager

Client Care Account Manager

Location:

Brentwood, TN or Santa Rosa Beach, FL – Full‑time, in‑office position.

We are seeking a Client Care Account Manager with 4‑6 years of experience in account management, client services, or customer success. The role focuses on driving account growth, managing renewals, and ensuring an exceptional client experience.

• Serve as the primary point of contact for assigned clients, ensuring timely delivery of tailored solutions and managing client feedback.
• Respond to client emails and follow up on pending requests, approvals, and missing information to keep tasks on track.
• Build and maintain strong relationships within the team and with clients.
• Own the sales cycle for sales opportunities and renewals.
• Collaborate with Account Executives on new sales opportunities.
• Client Onboarding & Offboarding
  :
  Lead client onboarding and offboarding processes, coordinating with all internal stakeholders to ensure a seamless experience and help create ticket details shared with stakeholders.
• Client Meetings & Account Management
  :
  Maintain full ownership of assigned client accounts, coordinating closely with the Accounting Department on invoicing and account changes.

• Bachelor’s degree in Business Administration, Marketing, or a related field; advanced degree preferred.
• Professional experience of 4‑6 years in customer service, client management, or a related role, with a strong focus on client satisfaction and relationship building.
• Excellent communication and interpersonal skills, including the ability to compose professional emails.
• Experience in CRM software such as Salesforce and Copper.
• Strong work ethic with the ability to work independently as well as collaboratively within a team.
• Articulate and well accustomed to a client‑facing role.
• Maintain regular and predictable attendance.
• Self‑starter who can work collaboratively in a team environment.
• Must be able to sit for extended periods, bend, reach, and perform repetitive tasks on a computer.
• A criminal background check is required.

• Company‑Paid Holidays
• PTO Days (Paid Time Off)
• Birthday PTO Day
• Medical Insurance
• Company‑Paid Life Insurance
• 401(k)