Human Services Link Intern

Responsibilities

As a Job Link Intern with the County of Sonoma, you will perform a variety of administrative and clerical activities, such as creating, updating, and closing client case files (physical and/or electronic); creating and managing appointment spreadsheets; managing Job Link emails and interpretation requests; processing invoices and reimbursements; contacting clients quarterly for data collection purposes; entering data in program databases; answering phones and providing exceptional customer service;

assisting Job Link staff with projects and client orientations; scheduling and attending meetings and taking notes; and performing other duties as assigned.

As a Job Link Work Experience Intern, you will participate in structured on‑the‑job training assignments in the Employment and Training Division of the Human Services Department and will learn a wide variety of tasks, including:

• An overview of the function and services of the Job Link program.
• Microsoft Office Suite programs, data collection, and data entry.
• Customer service, time management, and organization skills.
• Verbal and written communication skills.
• Teamwork, leadership, and professionalism.

Education: Current enrollment as a participant in a formal workforce development program.

Experience: None required.

License: Possession of a valid driver’s license at the appropriate level, including necessary endorsements, may be required depending on assignment to perform the essential functions of the position.

Knowledge: Basic customer service skills; general goals and purposes of county and departmental programs, services, and operations; basic occupational hazards and standard safety practices.

Abilities: Understand and follow oral and written instructions; work under supervision; learn and perform assigned tasks and routines; establish and maintain harmonious work relationships with co‑workers and the general public; work efficiently and safely.

Interns are not in the classified civil service and do not have property rights to permanently allocated positions. They do not receive most employee benefits such as long‑term disability insurance, vacation and sick leave, participation in the County retirement program, or eligibility to take promotional examinations. Paid interns may meet eligibility requirements to qualify for a County contribution toward medical coverage.

Dependent coverage may also be available at the employee’s cost. Interns may not work in excess of 1,560 hours in a twelve‑month period.

The County of Sonoma values diversity and is committed to creating a workplace environment that provides individuals with a sense of belonging. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.