Loan Ops Specialist ; CSR

Job Summary

We are seeking a Loan Ops Specialist I (Customer Service) for a direct hire opportunity in Santa Rosa, CA. This full‑time, in‑office role supports the Lending Department within the banking and consumer lending industry by providing customer service, administrative support, loan transaction processing, and day‑to‑day operational assistance.

This is a strong opportunity for a detail‑oriented administrative or banking professional who enjoys working in a customer‑focused environment, supporting internal teams, and helping ensure accurate, compliant loan operations. The role offers stability, a collaborative office setting, exposure to lending operations, and the opportunity to build valuable experience within a professional banking environment. Candidates who thrive in organized, team‑oriented workplaces with supportive leadership and clear operational processes may find this position especially rewarding.

• Provide professional assistance to visitors, customers, vendors, and internal team members.
• Answer incoming calls, route calls to the appropriate personnel or department, and provide helpful introductions during transfers.
• Monitor and respond to designated group email inboxes in a timely and professional manner.
• Process routine loan payments, paydowns, ACH transactions, and cashier’s checks accurately.
• Enter, update, and maintain accurate loan data while protecting confidential customer and loan information.
• Perform administrative and clerical duties including filing, scanning, photocopying, supply maintenance, report formatting, and issue escalation as needed.

• Direct hire opportunity.
• Full‑time schedule.
• Compensation: $22.00 to $30.00 per hour.
• Location:
  
  Santa Rosa, CA.
• Work arrangement:
  In‑office position.
• Minimum of 10 CRA volunteer hours per year, typically scheduled during business hours. CRA volunteer time is compensable, and mileage is reimbursed.

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We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

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We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants:
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.