Client Services Assistant - Early Intervention

Salary Range

$48,444 – $53,412 with opportunities for 5% increases annually

$48,444 – $53,412 with opportunities for 5% increases annually

At North Bay Regional Center, we believe all people with developmental disabilities should have the same opportunities as are available to all other citizens. As one of the 21 nonprofit Regional Centers throughout California, we offer a comprehensive program supporting the needs of our communities, provided by driven and passionate employees who ensure we achieve our goals daily.

North Bay Regional Center (NBRC) provides advocacy, services, support, and care coordination to children and adults diagnosed with intellectual and developmental disabilities and their families in Napa, Sonoma and Solano counties.

We partner with community-based organizations and agencies to empower our clients to thrive and live as independently as possible within the geographically, culturally, and ethnically diverse communities we serve. North Bay Regional Center serves over 12,000 people living within the geographic boundaries of Napa, Sonoma and Solano counties.

NBRC is committed to being a culturally and linguistically competent agency, striving to provide the services that our diverse clients and families need in their unique circumstances.

Note:
Bilingual Spanish/English skills are preferred.

The Client Services Assistant provides administrative support and assistance to Case Management, Clinical, Diversity & Equity, Early Intervention, Resource Development, Emergency Management & Facilities Department, Information Technology (IT), Self-Determination staff and agency departments, as needed.

If hired to support NBRC’s Vacaville office, responsibilities also include receiving deliveries, greeting and directing office visitors, contacting appropriate staff for scheduled meetings, and performing other reception duties as needed.

Under the direction of a Supervisor, the Client Services Assistant supplies full office support, establishes and maintains tracking systems; completes forms and documentation; requests information and responds to requests for information; schedules appointments and meetings; word processes documents; enters data into computers; assists clients, families and service providers by telephone or in person and provides back-up of other support staff positions due to vacancy or work overload.

Case Management, Diversity & Equity, Federal Revenue, Quality Assurance, Resource Development,

As directed by their supervisor: enters Client Development Evaluation Reports (CDER) into database; makes appointments for other staff members; processes purchase of service documents; provides administrative assistance to the "Officer of the Day"; maintains tracking systems for Title 17 client reviews, Facility Liaison visits, triennial reviews, individual program plans, vendorization; completes tasks related to state and federal requirements, such as Home and Community Based Waiver and Targeted Case Management;

completes case transfer tasks such as obtaining the application for services, consents, purchase of service and assembling the chart; completes disposition forms; requests and tracks client data base information; obtains signatures on forms as needed; sends informational packets upon request; maintains system of vendorization and rates; provides regulatory information regarding vendorization; reviews vendor packets; completes filing. May be assigned to specific professionals, phone and receptionist duties, variety of typing/data input, filing, copying, FAX and mail duties.

MINIMUM

EDUCATION AND EXPERIENCE:

Equivalent to graduation from high school and three years of responsible general clerical or office administrative experience.

OR

Graduation from business school and two years’ experience.

Minimum qualifications may be waived depending on the agency’s need for specialized skills (such as language abilities).

Knowledge of:

• Office management practices and procedures, including filing and the operation of standard office equipment.
• Proper form for typed materials.
• Business arithmetic…