Center Concierge; Temporary, Part-Time

Welcome Center Concierge (Temporary, Part-Time)

Location: Santa Rosa, CA (Historic Railroad Square)
Schedule: Wednesdays – Sundays 10am – 4pm
This Position Pays: $22.00/hour

• Welcome and assist visitors in person, by phone, and via email with travel information and local recommendations.
• Share knowledge of local attractions, wineries, restaurants, events, parks, hiking, biking, and other points of interest throughout Sonoma County.
• Open and close the Welcome Center while maintaining a clean, organized, and inviting environment.
• Support daily operations including data entry, merchandising, inventory of visitor materials, packet assembly, mailings, and office supply management.
• Coordinate and provide guidance to Welcome Center volunteers.
• Research local events and attractions to ensure visitor information remains current.
• Assist with group tourism inquiries and route leads to the appropriate business development team.
• Represent the Welcome Center at tourism and community events when needed.
• Serve as the on-site staff representative in the manager’s absence by communicating emergencies, coordinating with vendors, and escalating operational issues to leadership.
• Perform additional administrative and operational duties as assigned.

• Excellent customer service and communication skills with a warm, professional, and welcoming demeanor.
• Strong knowledge of Santa Rosa, Sonoma County, and local tourism attractions.
• Experience in hospitality, tourism, retail, visitor services, or a customer-facing environment.
• Comfortable using Microsoft Office, email, internet research, data entry, and standard office equipment.
• Ability to multitask, stay organized, and work independently while supporting volunteers and visitors.
• Reliable, collaborative, and flexible with strong problem-solving skills.
• Ability to stand or sit for extended periods and lift up to 50 pounds with or without assistance.
• Accredited Hospitality Professional (AHP) certification or familiarity with Sonoma County Tourism is a plus.