Communications Dispatcher Lateral

The Position

5% Advanced P.O.S.T. Certificate 3% Intermediate P.O.S.T. Certificate 3% Bilingual Pay SANTA ROSA POLICE DEPARTMENT IS LOOKING FOR EXPERIENCED 9-1-1 DISPATCHERS! Our 9-1-1 Emergency Communications Center is located on the second floor of the Public Safety Building, equipped with a state-of-the-art computer aided dispatch system, including multiple monitors, ergonomically designed furniture, and individual work stations with outside window views. The Communications Center is staffed by a team of 23 dispatchers working 10-hour shifts, handling approximately 250,000 calls for service yearly.

Supervision is provided by Communications Supervisors. In addition to a competitive salary, retirement through CalPERS, and a generous benefits package, this position offers opportunities for special assignments which include trainer, administrative and tactical dispatcher, with incentive pay from 2% - 7.5%. Hiring

Incentives:

Vacation accrual rate that matches the applicant's total years of service as a Communications Dispatcher in California A bank of 40 hours of sick leave at the time of hire A bank of 80 hours of vacation leave upon successful completion of the training program The Benefits of City Employment:
In addition to offering a challenging, rewarding work environment and excellent salary, the City of Santa Rosa provides a generous suite of benefits, including health, dental, vision and life insurance, a generous retirement program, a competitive leave accrual package and holiday leave bank. Detailed information about available benefits can be found in the Unit 14 MOU and in the online Benefits Guide.

Additional benefits include:
Bilingual (English/Spanish) pay is available. $500 annually for wellness Unlimited free bus rides on City Bus and Sonoma County Transit The City is a Public Service Loan Forgiveness (PSLF) qualifying employer You are encouraged to talk with a Santa Rosa Police Department representative from the Recruiting Office for detailed information or questions.

The City of Santa Rosa is committed to building a workforce reflective of our community and establishing a lasting culture of equity and belonging within our organization. Our collective talents and expertise contribute to high-quality public services that support a vibrant, resilient, inclusive City for our community and visitors. We celebrate a diverse workforce and welcome all qualified candidates to apply.

Essential Duties:
The following duties are considered essential for this job classification:
Perform a variety of disparate duties simultaneously and accurately Receive, triage, and process emergency and routine calls from the public requesting police or other emergency service, applying the techniques, procedures, policies, and methods used in the operation of a moderately sized public safety dispatching agency Interrogate callers to determine pertinent information, maintaining composure and working quickly under pressure Accurately track the status and location of police units Use a Computer Aided Dispatch system to enter pertinent response information and unit status data Retrieve and verbally relay information from various databases Monitor several different police radio frequencies and operate a variety of communications equipment and technology Communicate tactfully with the public and department employees under stressful situations.

Additional Duties:
In addition to the duties listed in the Essential Duties Section, each employee in this classification may perform additional duties as assigned. Any single position may not be assigned all duties listed below, nor do the examples cover all duties which may be assigned. Arrange for tow trucks and public works emergency service or contact appropriate agencies Operate and maintain the audio recording device and produce copies Perform a variety of record keeping, filing, and other general clerical work, specifically related to the communications center function and complex computerized systems Monitor surveillance cameras;

arrange for unplanned staffing needs Monitor and respond appropriate personnel to internal panic…