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Front Desk Guest Experience Specialist
Job in
Santa Rosa, Sonoma County, California, 95402, USA
Listed on 2026-08-22
Listing for:
HEI Hotels & Resorts
Full Time
position Listed on 2026-08-22
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
HEI Hotels & Resorts is seeking a Front Desk Clerk to assist guests with arrival and departure, ensuring a positive guest experience and providing accurate information on hours and local attractions.
Responsibilities include check-in/out, processing payments, answering phones, handling mail and packages, and resolving guest concerns while maintaining composure during busy periods. The role requires hotel experience and strong customer service skills.
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