Sr. Customer Assistance Representative - Santa Rosa Airport

Customer Assistance Representative Sr (CAR Sr)

Location: Santa Rosa Airport - 2200 Airport Blvd, Santa Rosa, CA 95403

Position Type: Full time

Pay: $22.25 per hour (based on a 40 hour workweek)

Schedule: 2pm-11pm, with 2 days off back-to-back

• Paid time off
• Employee discount
• Retirement savings plan
• Extended Health Benefits (Medical, Prescription Drug, Dental and Vision)
• Life Insurance
• Training and development

• Take incoming calls for reservations, rate quotes, general questions and answers; provide information and resolution for customers and other business partners
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner
• Provide directions and general assistance
• Assist to assess condition of rental upon return
• Process returns, check‑ins and exit kiosk transactions
• Understand and communicate rental terms and conditions, vehicle features and other services
• May sell optional protection products, upgrades, fuel options and other additional equipment
• Notify management of any known vehicle problems and any required vehicle maintenance
• Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivable, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing
• Perform miscellaneous and backup duties/job‑related duties as assigned
• Maintain a regular and reliable level of attendance and punctuality

• High school diploma or GED equivalent required
• At least 1 year prior customer service retail or administrative support experience
• Authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Muss be able to work the following schedule(s):
  Hours of operation are 9am to 11pm – 7 Days a week (apart from religious observation)
• Must be at least 18 years old

Equal Opportunity Employer/Disability/Veterans