Customer Service Representative

Description

Great projects start with the right materials - and great service!

Soiland Materials is looking for a Customer Service Representative to join our Yard & Garden and Green Recycling Center teams in Santa Rosa, CA.

This position helps homeowners, landscapers, contractors, and other local customers find the soil, compost, mulch, rock, and other landscape materials they need for projects throughout our community.

This is more than a traditional customer service position. The role involves learning our products, helping customers determine the right materials and quantities for their projects, and playing an important part in keeping a busy materials operation moving.

Throughout the day, the Customer Service Representative may help a homeowner calculate how much mulch is needed for a yard, process an order, coordinate a delivery for a landscaper, answer the phone, or communicate with our Production team by radio.

The ideal candidate enjoys helping people, is comfortable with numbers and details, and is interested in learning our products and helping customers bring their projects to life.

• Greet and assist customers in person and respond to phone and email inquiries.
• Help customers understand Soiland Materials products and determine the appropriate materials and quantities for their projects.
• Perform calculations involving material quantities, unit conversions, pricing, and order totals.
• Accurately process Point-of-Sale transactions, payments, and customer charge accounts.
• Communicate customer orders and loading instructions clearly to Production employees using CB and handheld radios.
• Coordinate and dispatch trucking for customer deliveries and import orders.
• Monitor customer and truck traffic to support safe and efficient movement throughout the facility.
• Help ensure customers are safely and efficiently loaded or directed to the appropriate dumping area.
• Inspect incoming materials and determine whether loads meet company acceptance requirements.
• Maintain accurate customer accounts, transaction records, logs, spreadsheets, and reports.
• Complete opening and closing office responsibilities and help keep daily operations running smoothly.

This is a full-time, year-round, in-person position, averaging approximately 40 hours per week. Regular weekend work is required. Initial training may take place Monday through Friday from approximately 6:45 a.m.–4:00 p.m. The regular schedule will include required Saturday and Sunday shifts during the busier season, with a scheduled weekday off. Yard & Garden is generally closed on Sundays during the winter months.

Regular weekend availability is an essential requirement of this position.

• Mix of office and outdoor work with moderate noise.
• Regular sitting, standing, walking; frequent reaching, handling, talking, hearing, reading.
• Occasional stooping, crawling, crouching, kneeling; ability to lift/push/pull up to 35 lbs.
• Ability to climb rolling staircases and fixed stairs.
• Must wear required PPE in designated areas.

Soiland Materials is a locally owned Sonoma County company serving homeowners, landscapers, contractors, and our community with aggregate, soil, compost, mulch, recycling, and landscape-material solutions. The materials produced and sold by Soiland become part of local homes, landscapes, businesses, and community projects throughout Sonoma & Marin counties. Our work is guided by five Core Values:

• Safety: We lead with safety—every person, every time.
• Integrity: We do what is right, not what is easy.
• People: We grow our company by growing our people, supporting one another, and succeeding together.
• Community: We show up, build lasting relationships, and make every…