Customer Service​/Scale Operator Santa Rosa, CA

Job

BoDean Company, a CRH company, a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.

Whether you’re looking to break into the construction industry or the next step in your career, this role offers a fun and challenging opportunity to grow with an industry leader. You’ll coordinate daily deliveries with customers and provide answers and solutions to various customer requests. You’ll play an integral part as we stand together to reinvent the way our world is built.

If you take pride in your customer service skills, enjoy finding creative solutions to customer requests, and thrive in a fast-paced environment, you’ll feel right at home here with our family. Limited experience? No worries! We’ll assist with training to provide you with the skills you need to be successful. If you’ve got the drive, we’ll help you reach your goals.

$24 – $28 per hour DOE with potential for overtime.

• Medical/Dental/Vision/Prescription
• Generous Paid Time Off
• 401(k) with Roth option & 5% Company Match
• Profit Sharing
• 10 Paid Holidays
• Tuition Reimbursement Program
• Employee Assistance Program
• Company Paid Life Insurance
• Short- & Long-Term Disability
• Annual Merit Raises
• Potential for Overtime
• Opportunities for Internal Mobility
• Professional Development Opportunities
• Training Provided
• Earn More with our Employee Referral Program
• Company Discounts on products, goods, services, electronics, automotive, travel & more!
• Opportunities for Community Engagement

• Answer customer and driver calls in a timely and professional manner.
• Enter order data into the computer system.
• Coordinate with customers, sales, quality control, operators, and other personnel as required regarding special materials needed, customer requirements, and plant and material availability.
• Maintain a working knowledge of city streets and surrounding areas to assist drivers in locating specific job sites.
• Assist customers in determining the proper product, amount, and price.
• Receive and follow up on customer complaints regarding any truck or driver problems at job sites.
• Build a strong rapport with customers, both internally and externally.
• Ensure regular and timely attendance.
• Perform other tasks as assigned to meet business needs.
• Participate in and promote an inclusive work environment.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Minimum Requirements

• Must pass pre‑employment controlled substance testing. Per RCW 49.44.240 this position has been identified by the employer as non‑safety sensitive and will be subject to an employer‑required pre‑employment drug screening that does not include testing for nonpsychoactive cannabis metabolites.
• Demonstrate ability to multi‑task and prioritize workloads in a fast‑paced environment.
• Demonstrate ability to communicate effectively with all departments and customers on the phone and in person. Detail‑oriented and thorough in all duties and able to work extended hours when needed.
• Proficient with Microsoft Windows applications.
• Able to perform basic mathematical functions.
• Excellent organizational, customer service, and telephone skills.
• Strong written and oral communication skills with high attention to detail. Ability to work well in a high stress environment.

• Office setting
• This position is largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers.
• To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation.
• Ability to sit and stand for extended periods of time.

• Highly competitive base pay
• Comprehensive medical, dental and disability…