Event Aide - Part-time

Job Title:
Event Aide

Reports To:
Events Supervisor

Location:
Santa Rosa, CA

Department:
Events Department

FLSA Status:
Non-exempt/part-time

Hourly Rate: $19 per hour

Luther Burbank Center for the Arts is a fascinating and rewarding workplace, offering a diverse and inclusive community of belonging. We strive to enrich the lives of all North Bay residents through diverse arts programming, including the students and teachers in our schools through our education and engagement programs. We are an Equal Opportunity Employer. We proudly value and encourage professional and personal growth to expand your skills and expertise.

In this key role, you will play a pivotal role in creating a safe and memorable event for patrons and guests of the Center. As a point of contact for clients, patrons, and guest, you serve as first point of contact for most events.

• Demonstrate personal responsibility for quality and timeliness of assignments
• Ability to focus on tasks despite interruptions and distractions
• Contribute to the team’s success by supporting each other in the completion of assignments
• Communicate effectively in verbal and written form in a respectful, timely, and clear manner
• Build and maintain customer satisfaction through out the event cycle to ensure excellence in service and event experience

• Set-up based on the specific requirements for each event and breakdown of event space
• Respond to public safety incidents to determine suitable actions and bring to the attention of the appropriate personnel
• Ensure conditional readiness of facility from a life safety and patron experience lens by assisting in property maintenance and beautification activities
• Ensure public and staff safety rules, regulations, and policies are complied with during events and during working shifts, including fire safety laws and procedures for staff, patrons, and volunteers
• Maintain facilities and restrooms before, during and after events
• Check for and report unauthorized use of facilities or other unusual and improper conditions
• Perform traffic control during events and performances
• Ensure proper event set-up and break-down, oversees janitorial duties and limited technical needs before, during, and after events

• Adhere to all workplace safety laws, regulations, standards, and practices
• Contribute to the timeliness of completing assignments to ensure operational readiness of facility
• Work to create and maintain a strong, cohesive team
• Model handling competing demands, high workloads, interruptions, and distractions with poise

Job Title:
Event Aide

Department:
Events

Reports To:
Event Supervisor and Crew Chief on duty

FLSA Status:
Non-Exempt

Schedule:
Full/Part-time

Revised: 02/25/2025

To serve as first point of contact for a majority of patron experiences in alignment with the Center’s mission, vision, and values; ensure event assignments are carried out correctly and in a timely manner; respond to and report security and safety issues to appropriate personnel.

Event Manager, immediate event supervisor, crew chiefs, event team, other departments, patrons, and clients

• Maintain conditional readiness of facility with focus on safety and patron experience
• Help create a work environment that embraces diversity, equity, inclusion and belonging
• Contribute to team unity by working together to problem solve and putting team success first
• Maintain focus on results and desired outcomes for events and assignments despite distraction and interruptions
• Perform work in a safe manner at all times following standard operating procedures

• Perform physical setup of an event space for clients and patrons of the Center
• Transport, setup and dismantle various types of equipment including tables, chairs, linen, pipe and drape, stanchions, and barricades
• Moderate audio and/or video based on the unique needs of the clients and performers of the Center
• Contribute to care and maintenance of property through proactive and assigned activities, including but not…