Animal Services Account Clerk II

Grow your career with Sonoma County Animal Services and join the team as an Account Clerk II!

Starting salary up to $35.54/hour ($74,176/year) and a competitive total compensation package!*

This recruitment is being conducted to fill one full-time (1.0 FTE) and one part-time (0.5 FTE) Animal Services Account Clerk II position in the Department of Health Services. This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list.
Qualified candidates who wish to be considered for future positions should consider applying to this recruitment. The Civil Service title for these positions is Account Clerk II.

Application submissions require the Supplemental Questionnaire to be completed.

The Animal Services Account Clerk II positions are part of the Sonoma County Animal Services team and work to support their overall mission of promoting responsible pet ownership throughout the community. These positions provide excellent customer service to the public in person, by phone, and through email.

Additional responsibilities include:

• Helping members of the public with animal adoptions, including applications, billing, and payments
• Receiving and processing license applications and payments
• Entering and updating records and information in our systems
• Preparing and submitting weekly deposits
• Coordinating billing and processing payments related to the shelter
• Assisting with donations, including sending letters of acknowledgment
• Coordinating with the public to schedule animal surgeries and process voucher applications
• Ordering and maintaining office supplies

As an ideal candidate for these positions, you will have exceptional customer service skills, and you will possess many of the following:

• Experience with financial transactions and processing payments
• The ability to work with a diverse customer base
• Experience with data entry and database systems (experience with Chameleon is a plus)
• An understanding that building relationships within your team is important
• The ability to shift gears quickly, assisting where needed in a fast-paced front lobby environment
• Empathy, with an emphasis on working with the public in a calm manner
• A love for animals, as you will be working in an animal shelter
• Basic or fluent bilingual (English/Spanish) skills are desired, but not required

Please note: The schedule for these positions is Tuesday through Saturday, between 9:00 am and 5:30 pm, in person. The shelter is open to the public for adoptions, licensing, and animal surgeries on these days.

To hear more about Sonoma County Animal Services, watch the SoCo Podcast episode here:
In conversation with Emma Diemert, Supervising Animal Control Officer, Sonoma County Animal Services.

The County of Sonoma is interested in finding the best candidate for this position and will consider any equivalent combination of knowledge, skills, abilities, experience, education, and training to meet the minimum qualifications, as described below. If you are interested in applying, we encourage you to think broadly about your background and transferable skill set and how they set you up to be the best candidate for this position.

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities. You can also look forward to flexible work arrangements and excellent benefits
* including:

• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Bilingual Premium Pay - An additional $1.15/1.50/hour on top of the hourly pay rate for basic/fluent bilingual positions
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• County Paid Health Premium Contributions
  - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement
  - County contributions to help fund post-retirement health insurance/benefits
  Retirement
  - A pension fully integrated with Social Security
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional…