Post Closing Coordinator

Position: Post Closing Coordinator I
Redwood Credit Union is seeking a detail-oriented Post Closing Coordinator I to support our lending departments by managing post-closing documentation, member inquiries, and administrative tasks. This role ensures smooth operations and compliance across mortgage, consumer, and business loan processes.

Key Responsibilities
 Administrative Support:
 o Sort and distribute incoming/outgoing mail and interoffice memos
 o Set up and scan loan files for electronic imaging
 o Print and mail mortgage disclosures per regulatory timelines
 o Process incoming loan documents and checks for payoffs
 o Maintain organized loan files and vault records
 o Schedule delivery/pickup of loan packages
 o Prepare and submit quality control audit files
 o Manage office supplies and storage logs
 o Process re-conveyances and demand statements
 Member & Team Support:
 o Safeguard sensitive member information
 o Research and resolve basic post-closing inquiries
 o Answer calls and direct to appropriate team members
 o Represent RCU professionally in all interactions
 Join us and discover why you'll love working at Redwood Credit Union!
 ABOUT REDWOOD CREDIT UNION (RCU):
 At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
 As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all.
 Why work for Redwood Credit Union?
 
• 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
 
• Recognized by Newsweek as one of "America's Best Credit Unions 2026"
 
• Awarded a 5-Star Bauer Rating
 
• Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
 
• Top Corporate Philanthropists (#24) - San Francisco Business Times
 
• Voted Best Places to Work in the North Bay 20 years in a row
 
• World-class Employee Engagement scores
 
• Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
 
• Industry leading Net Promoter Scores across the U.S.

Minimum Qualification:

Knowledge,

Skills and Abilities

Knowledge of modern office administration techniques and methods.
 Skill in the operation of a personal computer with word processing and spreadsheet software and Internet and intranet access.
 Ability to operate Internet based loan origination software.
 Ability to coordinate a variety of activities simultaneously and prioritize work.
 Ability to act independently and confidentially, using discretion and tact.
 Ability to effectively operate a telephone system.
 Ability to communicate effectively both verbally and in writing.
 Ability to establish and maintain effective work relationships within a diverse group of people, including vendors and other Credit Union team members.
 Ability to analyze situations and recommend solutions.
 Ability and desire to work in and contribute to a team environment.

The ideal candidate has a combination of education and experience equivalent to a high school diploma and a minimum of one year of experience in the lending industry or related field.
 Compensation:
Base starting range: $23.00 to $29.00 per hour commensurate with experience.
 Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
 Redwood Credit Union offers a robust benefits package to our eligible employees including:
 
• Competitive medical, dental, and…