Deposit Operations Coordinator

• Location 500 Bicentennial Way,Santa Rosa, CA, 95403,United States
• Base Pay $25.00 - $30.00 / Hour
• Employee Type Non-Exempt - FT

Summit State Bank is an award-winning community bank whose core values are based on making a positive impact on our employees, customers, and the communities we serve. Our employees are important to us; we provide rewarding career paths with competitive pay and excellent benefits. If you want to work for a Community Bank that values you and your contributions, we encourage you to apply.

We are seeking a full-time Deposit Operations Coordinator to join our team at our Main Administrative Office. This in-office position is responsible for performing operational tasks transitioned from the branches in support of a centralized Deposit Operations model. This role helps reduce branch operational burden, improve consistency, and support a stronger customer experience by completing assigned work accurately, efficiently, and within established service expectations.

The Deposit Operations Coordinator provides day-to-day operational support to branch teams, handles assigned deposit operations functions, and assists with real-time escalation needs related to digital banking and other deposit-related processes. This role works closely with the Branches and Central Operations to ensure operational work is performed accurately, timely, and in alignment with customer experience expectations.

• Process centralized deposit operations activities, including return mail, deposit verification, rate updates, ACH/UIR exceptions, and digital banking escalations.
• Complete assigned work accurately, efficiently, and within established service and turnaround expectations.
• Support branch staff with operational questions, account servicing issues, and escalations.
• Review requests and documentation for completeness and accuracy.
• Track assigned work, follow up on outstanding items, and ensure issues are resolved timely.
• Research and resolve deposit and customer account-related issues, escalating complex or high-risk matters as appropriate.
• Communicate professionally with branch teams, internal partners, and customers when direct contact is needed.
• Follow established procedures, controls, and workflows to ensure consistent and accurate service.
• Serve as a resource to branch employees by providing guidance and support on operational processes.
• Identify opportunities to improve workflows, reduce rework, and enhance customer and branch experience.
• Support new procedures, workflow changes, and other operational improvements.
• Perform other related duties as assigned.

• Working knowledge of deposit accounts, operational processing, digital banking support, and branch servicing needs.
• Strong attention to detail and accuracy.
• Strong customer service and internal service mindset.
• Ability to manage multiple tasks and deadlines in a fast-paced environment.
• Strong problem-solving, organization, and communication skills.
• Proficiency in core banking and related operational systems.

• High school diploma or equivalent required; associate’s degree in business, finance, accounting, or related field preferred.
• Minimum of 2 years of banking, branch operations, deposit operations, or related experience.

$25.00-$30.00/hour

Summit State Bank offers a highly competitive benefits package designed to support our employees’ health, financial well-being, and professional growth, including the following:

• 100% employer-paid
  medical, dental, and vision coverage for employees , plus employer contributions toward dependent coverage
• Employer HSA contributions of up to $4,000 annually for eligible employees enrolled in an HDHP
• D…