Manager, Client & Nutrition Care Services

DEPARTMENT:
Programs

REPORTS TO:

Chief Program Officer

LOCATION:

Santa Rosa HQ

FLSA STATUS:
Regular, Full‑Time, Exempt

JOB CLASSIFICATION: L5 - Program / Site / Dept. Managers

The Manager, Client and Nutrition Services leads the success of Ceres’ Client and Nutrition Care services, currently in Marin, Sonoma, Solano, and Napa Counties. This role oversees the day‑to‑day operations of these areas, including oversight of Ceres’ eligibility, intake, enrollment, nutrition care engagement, and service delivery.

This role balances high‑quality, client‑centered care with a practical understanding of enrollment targets, service capacity, and billing imperatives. Importantly, s/he/they builds strong healthcare partnerships, strengthens and manages referral pathways, and ensures internal workflows support excellent client experience, quality, and are aligned with revenue generation targets and budget‑bottom‑line goals.

As a manager, this role is responsible for modeling Ceres’ culture and for supporting the well‑being, development and retention of the staff members that report to them. This includes meeting regularly with staff to understand their successes and challenges, helping them grow and develop as team members, providing consistent feedback, and ensuring that they stay engaged in and informed about the overall work of Ceres.

A total of 6 staff report up to this role, including the Client Care Program Manager, Nutrition Care Program Manager/RDN, 3 Client Care Coordinators, and 1 RDN.

• Ensures programs consistently meet annual goals, performance and service standards, and quality benchmarks.
• Maintains a full Client Program, balancing the prioritization of revenue targets with client need.
• Ensures that client and nutrition care services align with Food Is Medicine Coalition (FIMC) standards and internal quality expectations; maintains related SOP’s and training plans; ensures staff are well‑versed in role‑based accreditation requirements.
• Works closely with the Chief Program Officer and Contracting staff to refine intake, prioritization, and nutrition care workflows to maximize billable revenue.
• Oversees the development and implementation of efficient, client‑centered workflows for eligibility, intake, enrollment, prioritization and engagement in nutrition care; trains staff and reinforces standards to maintain quality, compliance, and operational consistency.
• Maintains strong coordination between Client and Nutrition Care teams to support seamless client experience and warm handoffs into nutrition care services.
• Ensures client and nutrition prioritization frameworks balance client health needs with available capacity.
• Works collaboratively between Client, Culinary, and Delivery teams to ensure efficient internal operations, balance cross‑departmental needs, and manage organizational change.
• Ensures staff capture complete, accurate, and timely medical information, and that missing or incomplete medical referrals are proactively followed up.
• Ensures client confidentiality and that data is protected per HIPAA standards, including client written rights policies.
• Maintains data integrity and standards; regularly audits records and fields for data consistency and missing information.
• Manages effective hiring, onboarding, staff development and retention efforts in consultation with the Chief Program Officer and Director of Administration.
• Ensures staff are in right relationship to their roles and are both accountable and supported.
• Provides leadership, thought partnership, and guidance to staff to resolve complex and/or cross‑departmental problems.
• Presents and reports regularly to internal audiences on program progress, challenges, and impact.
• Provides training in Ceres best practice approaches as part of an annual Affiliate training program.

• Leads healthcare outreach efforts to ensure steady and appropriate referral pipeline so that Client Program is full and we are meeting revenue targets.
• Builds partnerships and fosters opportunities for collaboration; leads and oversees efforts to pilot with…