Front Office Manager La Santa Rosa

Position: Front Office Manager [La Santa Rosa]
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* Position Overview:

** The Front Office Manager is responsible for leading and managing all front office operations at La Santa Rosa. This role ensures smooth daily operations, exceptional guest experiences, and strong team performance. The Front Office Manager is expected to oversee reservation accuracy, room allocation, rate management, and service delivery standards, while maintaining operational efficiency and maximizing room revenue through effective system management.
** Requirements:*
* • Minimum Diploma or Bachelor’s Degree in Hospitality Management or related field.  
• Minimum 3–5 years of experience in Front Office roles, with at least 2 years in a supervisory or managerial level.  
• Currently based in Bali.  
• Strong hands-on experience using VHP Cloud, including rate plan creation, inventory management, and system configuration.  
• Proven experience in handling OTA platforms (rate updates, availability control, promotions, and performance monitoring).  
• Solid understanding of room revenue management and pricing strategies.  
• Strong leadership, analytical, and problem-solving skills.  
• Excellent communication skills in English.  
• Detail-oriented, service-driven, and able to work in a fast-paced environment.  
• Willing to work flexible hours, including weekends and public holidays.
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