Technical Services Division Director – Promotional

Position Information This recruitment is promotional only. You must presently be a full or part-time regular or probationary County of Sonoma, Community Development Commission, Sonoma County Fairgrounds, or Sonoma County Water Agency employee in order to apply for this position. The Information Systems Department (ISD) has requested a department promotional certification to fill a Technical Services Division Director position.
Only qualified permanent and/or probationary ISD employees on the eligible list may be eligible for referral to the department for the advertised position. This employment list may also be used to fill future full-time or part-time positions as they occur during the active status of the list. The Civil Service title is Information Systems Division Director.

The Technical Services Division Director leads the planning, organization, and execution of the County’s enterprise technical services operations. Reporting to the Assistant Information Systems Director, this executive-level role oversees the Service Desk, Desktop Support, Data Center Operations, Network Infrastructure, VoIP and Telephony, Warehouse Operations, Cloud Services, and Public Safety Systems. This position provides strategic and operational leadership for mission‑critical technology services, supports business continuity and disaster recovery efforts, monitors and manages the division’s budget, and collaborates with County departments and executive leadership to align technical services with organizational goals.

Additionally, this position will:

• Ensure secure, reliable, and resilient technical services through effective operations, cybersecurity practices, and incident response
• Direct the planning, design, implementation, and lifecycle management of enterprise infrastructure across on‑premises, hybrid, and cloud environments
• Manage vendor relationships, contracts, and service providers
• Recommend infrastructure, cloud, telecommunications, security, and public safety technology strategies and investments
• Advise the Assistant Information Systems Director and ISD Executive Team on enterprise initiatives, risks, budget, and policy matters
• Exercise independent judgment in operational, staffing, prioritization, and technical decisions within County policy

This position is primarily office‑based and requires regular travel to data centers, network facilities, warehouses, and County sites; a valid California driver’s license is required.

• Broad knowledge of enterprise infrastructure architectures, including on‑premises, hybrid, and cloud environments
• Experience in budget development and fiscal management for technical services
• Strategic leadership skills with experience in people management
• Effective communication skills with the ability to build collaborative relationships
• Demonstrated professionalism, sound judgment, and a customer‑focused approach

Please note: This position is required to have access to the Sheriff’s Office or Probation Department facilities. This requires a more extensive “Security Clearance” that will be performed after hire. Successful completion of the probationary period may be contingent upon passing the security clearance, which may include completion and review of a Personal History Statement packet, Live Scan fingerprint‑based criminal history checks, warrant checks, written reference checks, etc.

If you are offered a position that requires a security clearance, the job offer letter will clearly specify this as a condition of the probationary period.

Experience: Any combination of training and experience which would provide an opportunity to acquire the knowledge and abilities listed. Normally, six years of technical professional experience involving systems analysis, programming, systems engineering, or similar field in a multi‑platform information systems environment, including two years providing project supervision and management would provide this opportunity. Specific…