Information Technology Facilities Manager

Position: VP, IT and Facilities Manager

Pay Rate: $140K/Annually to $145K/Annually

Job Type: Full-time

Under general direction of the SVP/Information Technology Officer, the VP IT and Facilities Manager provides leadership and expertise on hardware, applications, operating systems, security, storage, networking, monitoring, resource management, service desk, and support functions of the Information Technology department. Also responsible for security, maintenance and services of facilities to ensure that they meet the needs of the organization and its employees, and performs related duties as assigned.

The VP/IT and Facilities Manager supervises professional and technical staff, serves as a technical and facilities resource and is responsible for the technical services, management, coordination, and planning of end user support functions. The VP/IT and Facilities Manager assists with the management of infrastructure components, schedules and supervises maintenance work and maintains communication with vendors, contractors, clients and teams that support the Bank’s facilities and information systems.

As a working manager, this position requires a high level of technical skills to be able to perform the work of those supervised when necessary combined with a high level of verbal and written communication skills, interpersonal skills and professionalism to achieve excellent teamwork and customer service.

The IT and Facilities Manager must optimize synergy between digital assets and workplace facilities, lead members of the IT team and facilities vendors with a focused vision, a commitment to open communication, providing and receiving constructive feedback, inspiring professional growth, and motivating through trustworthy and positive relationships to ensure a productive workplace environment.

Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.

Essential Duties and Responsibilities:

• Plans, organizes, coordinates, and directs a variety of operations, facilities, security, network, systems and application deployment either hosted in the cloud or on premise, service desk, and support functions in the information technology division
• Monitors vendor metrics, production and quality for all partnered roles and ensures alignment with contracted SLA’s
• Manages day-to-day information technology operations; oversees the IT, facilities, and Service Desk and user support, maintenance, monitoring and troubleshooting of the Bank’s computer systems including telecommunications, servers, PCs, operating systems, hardware, software, peripherals and Office Automation equipment; and serves as a technical resource
• Manages and oversees the service and maintenance of the Banks facilities; works with vendors, branch managers, property managers, and other 3rd parties to ensure facilities and maintenance requests and tickets are tracked and fulfilled
• Troubleshoots difficult and complex problems with applications; researches, tests, and isolates problems; and designs and implements solutions in order to maintain applications that adequately automate and assist the Bank
• Manages multiple projects; plans, staffs, prioritizes and manages all phases of implementation for assigned projects; provides technical assistance and guidance; directs the design, development and implementation of new projects; establishes budgets and timelines to implement new or enhanced equipment, systems, programs or projects; and monitors progress
• Manages the provision of technical support and services to Bank users; determines and improves customer satisfaction levels; plans, coordinates, and advises on both external and internal consulting and support activities for users
• Assists the Information Technology Officer by providing system application and technical expertise to facilitate the development of goals, policies, standards, and procedures surrounding IT and facilities
• Supervises, motivates, and evaluates IT and facilities staff; delegates work; provides technical and professional skills training; manages performance issues; makes recommendations regarding the hiring, promotion and…